Nuance Recognizer - Provide high voice accuracy and encourage natural language understanding.

Recognising the power of speech

Nuance Recognizer understands and interprets spoken and touch-tone input to help deliver seamless self-service and an enhanced customer experience, with lower costs. Get more human, personalised customer interaction with the market leading automated speech recognition engine.

Transform customer care

Consumer expectations are on the rise, while the cost of delivering an effortless, proactive and intelligent customer experience is increasing. Organisations must balance what seem to be conflicting priorities – improving operational performance to ensure consistently high customer satisfaction while still controlling costs. By investing in speech-based customer self-service solutions, organisations can benefit from better performance and improved customer satisfaction.

Nuance Recognizer is the software at the core of our contact centre automation solutions designed to work seamlessly in both on-premise and cloud-based environments. Built upon years of experience across six different product lines, our tenth-generation Automatic Speech Recognition (ASR) engine is used around the world in over 86 different languages.

It delivers the industry’s highest recognition accuracy and encourages natural, human-like conversations that create more satisfying self-service interactions with customers. A built-in, Natural Language Understanding (NLU) engine understands and interprets a broad range of words, phrases and full sentences. Organisations experience unprecedented flexibility in creating and operating speech resources with cloud-ready capabilities, sensitive data management and advanced monitoring and deployment management. Together, these capabilities add up to unparalleled levels of accuracy, reliability and ease of use that will transform the way you care for your customers.

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The industry’s highest recognition accuracy

Nuance Recognizer encourages natural, human-like conversations that create more satisfying self-service interactions with customers.


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Years of speech experience is the average for Nuance Recognizer team members


Languages and dialects for your automatic speech recognition (ASR) self-service system.
Solutions & technologies

Recognising how to improve your IVR

Conversational IVR

Recognizer can transform your automated IVR into an intelligent, self-service system by turning a one-way dialogue into a conversation – making it faster and easier for customers to get things done.

Call Steering

Call Steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.

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Case studies
Industry standards

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