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Nuance Recognizer understands and interprets spoken and touch-tone input to help deliver seamless self-service and an enhanced customer experience, with lower costs. Get more human, personalised customer interaction with the market leading automated speech recognition engine.
Consumer expectations are on the rise, while the cost of delivering an effortless, proactive and intelligent customer experience is increasing. Organisations must balance what seem to be conflicting priorities – improving operational performance to ensure consistently high customer satisfaction while still controlling costs. By investing in speech-based customer self-service solutions, organisations can benefit from better performance and improved customer satisfaction.
Nuance Recognizer is the software at the core of our contact centre automation solutions designed to work seamlessly in both on-premise and cloud-based environments. Built upon years of experience across six different product lines, our tenth-generation Automatic Speech Recognition (ASR) engine is used around the world in over 86 different languages.
It delivers the industry’s highest recognition accuracy and encourages natural, human-like conversations that create more satisfying self-service interactions with customers. A built-in, Natural Language Understanding (NLU) engine understands and interprets a broad range of words, phrases and full sentences. Organisations experience unprecedented flexibility in creating and operating speech resources with cloud-ready capabilities, sensitive data management and advanced monitoring and deployment management. Together, these capabilities add up to unparalleled levels of accuracy, reliability and ease of use that will transform the way you care for your customers.
Explore this guide to a successful omni-channel strategy and learn five ways to modernise your IVR.
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Learn how FedEx used conversational IVR to reduce agent calls and deliver a more natural customer self-service experience.
Get it nowWith a 35% improvement in accuracy and superior flexibility, your company can design and build robust self-service applications that save money by automating repetitive tasks.
Recognizer can capture and interpret natural conversational speech with over 10 times the improvement in semantic interpretation performance – placing fewer constraints on application design and functionality.
Unaffected by noisy environments, poor call quality or regional accents, Recognizer learns from mistakes and makes automatic adjustments to improve accuracy over time.
Increase the efficiency and scalability of your resources with load balancing, resource management, multi-tenancy, fault tolerance and monitoring services that lead to high service availability.
Nuance Recognizer encourages natural, human-like conversations that create more satisfying self-service interactions with customers.
Correctly recognises a large proportion of out-of-grammar inputs with high confidence. SmartListener technology can be applied across every dialogue in the speech application, drastically improving recognition accuracy.
Save time and money in development by harnessing the experience of our professional services team. Use our prepackaged, reusable, configurable VoiceXML application building blocks for call flow, code and grammars. They are designed to fit into existing call flow and application design.
Nuance application tools allow you to get the most out of your speech-enabled self-service solution by delivering a complete framework for observing and improving your system’s performance.
Standards-based solutions offer the benefits of application portability and investment protection. Recognizer includes support for emerging and accepted standards, such as VoiceXML, EMMA, SRGS, SISR, NLSML and MRCPv2.
Recognizer can transform your automated IVR into an intelligent, self-service system by turning a one-way dialogue into a conversation – making it faster and easier for customers to get things done.
Call Steering allows customers to use their own words to describe why they are calling, eliminating navigation complexity and resulting in a faster, more direct path to resolution.
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.
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