Improving clinical documentation workflows

Campbell Clinic improves efficiencies and lowers costs.

Clinic 360 delivers fast, accurate documentation through a customized, automated workflow

Navicent Health Success Story

Company profile

Campbell Clinic, a leader in orthopedics for more than a century, serves 175,000 patients in five Memphis-area locations each year. With 46 specialists seeing an average of 40+ patients per day, Campbell Clinic understands the value of a clinician’s time. An antiquated in-house transcription system proved costly and inefficient for the practice. Production delays often led to rescheduled procedures when documentation was not available at pre-certification.

Today, using Clinic 360, providers dictate on their mobile devices between appointments and transcription data can be accessed in the EHR within hours. Automated data population ensures accuracy and reduces transcription fees. Referring physician relationships are stronger because of effective correspondence.

Download case study Explore Clinical Documentation

Our providers’ dictation patterns are very different, and Nuance gave us the ability to customize each physician’s process to their own style, while still improving efficiency and reducing the overall spend.

Jason Manager
Process Improvement Manager
Campbell Clinic


  • Reduce documentation costs
  • Monitor transcription performance
  • Improve documentation efficiency
  • Safeguard referral relationships in competitive environment

  • Clinic 360 Transcription
  • Clinic 360 Mobile
  • Implemented by nearly 200 providers

  • Timely documentation expedites patient care and shortens billing cycles
  • Documentation spend decreases by 30%
  • Enhances relationship with referring providers


Learn how transform clinical documentation with Ambulatory Clinics solutions.