Clinic 360 delivers fast, accurate documentation through a customized, automated workflow
Campbell Clinic, a leader in orthopedics for more than a
century, serves 175,000 patients in five Memphis-area
locations each year. With 46 specialists seeing an average
of 40+ patients per day, Campbell Clinic understands the
value of a clinician’s time. An antiquated in-house
transcription system proved costly and inefficient for the
practice. Production delays often led to rescheduled
procedures when documentation was not available at
pre-certification.
Today, using Clinic 360, providers dictate on their mobile
devices between appointments and transcription data
can be accessed in the EHR within hours. Automated
data population ensures accuracy and reduces
transcription fees. Referring physician relationships are
stronger because of effective correspondence.
Jason Manager
Process Improvement Manager
Campbell Clinic
Clinic 360 changed every aspect of how Campbell Clinic
handles documentation. After a four-month phased
implementation, all 46 providers, 100 physical therapists
and 46 fellows and residents were up and running on
Clinic 360 Mobile. A made-to-order workflow streamlines
documentation with no limitations on mirroring complex
clinic operations or meeting client needs.
As the home of the residency program for the University
of Tennessee, Campbell Clinic presented unique challenges.
Residents and clinicians typically collaborate on
documentation for a single patient encounter, creating
two separate notes. These two files needed to be
combined into one complete note in order to be billed
correctly. Nuance focused on increasing system functionality
and accommodating this workflow challenge.
Campbell Clinic Process Improvement Manager Jason
McCormick values Nuance’s willingness to join forces
with clients, examine workflow needs and enhance
platform performance. “We improved the functionality of
the system,” says McCormick. “We made it something
that can be extremely valuable for any practice, especially
academic practices. We will continue innovating
and improving features with Nuance as our partner.”
