Edward-Elmhurst Health takes clinical speech to the cloud.
Cloud-based speech platform drives collaboration, productivity and consistency across clinical workflows—while reducing IT costs.
Edward-Elmhurst Health is made up of three hospitals—Edward Hospital, Elmhurst Hospital and Linden Oaks Behavioral Health. The healthcare system has more than 50 outpatient locations across a service area of 1.7 million residents in the suburbs of Chicago, nearly 7,700 employees, and more than 1,900 physicians on staff. To address its clinical documentation and narrative challenges, Edward-Elmhurst Health deployed the Nuance Dragon Medical One cloud platform as a published Citrix XenApp to provide seamless portability and access to speech recognition in the Epic EHR.
“ Physicians’ notes are available in real‑ time so everyone can see them. This alone has significantly increased communication, collaboration, efficiency—and enhanced patient care. ”
Director of Technology
Nuance collaborated with Edward-Elmhurst Health to ease deployment of clinical speech recognition solutions to hundreds of users and sites as part of a recent merger. Not only did this help the organization minimize IT efforts and costs, but Dragon Medical One has enabled staff and physicians to be productive from anywhere in the organization—not just in front of EHR workstations.
This cloud-based platform gives Edward‑Elmhurst Health an advantage over traditional, network‑deployed solutions. The deployment strategy was critical to rolling out the solution to more than 100 new facilities as part of Edward Hospital’s merger with Elmhurst Hospital. “The capabilities of cloud‑based solutions are extremely important to us,” says Don Fosen, Director of Technology, “PCs and workstations are time‑consuming and expensive to maintain, so cloud solutions are definitely the right approach for us.”