Nuance Healthcare Success Story—Edward-Elmhurst Health takes clinical speech to the cloud.

Edward-Elmhurst Health takes clinical speech to the cloud.

Cloud-based speech platform drives collaboration, productivity and consistency across clinical workflows—while reducing IT costs.

Company profile

Edward-Elmhurst Health is made up of three hospitals—Edward Hospital, Elmhurst Hospital and Linden Oaks Behavioral Health. The healthcare system has more than 50 outpatient locations across a service area of 1.7 million residents in the suburbs of Chicago, nearly 7,700 employees, and more than 1,900 physicians on staff. To address its clinical documentation and narrative challenges, Edward-Elmhurst Health deployed the Nuance Dragon Medical One cloud platform as a published Citrix XenApp to provide seamless portability and access to speech recognition in the Epic EHR.

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Physicians’ notes are available in real‑ time so everyone can see them. This alone has significantly increased communication, collaboration, efficiency—and enhanced patient care.

Don Fosen
Director of Technology
Edward-Elmhurst Health


  • Decrease CD usage to eliminate corrupt and unreadable files
  • Allow physicians to view imaging studies on mobile devices and at home
  • Expedite referral process


  • Nuance’s PowerShare Network


  • Meaningful reduction in CDs and unnecessary repeat imaging scans
  • Appropriate utilization of beds in the Trauma Center
  • Improve customer service to referring providers
  • Real-time access to image studies on any device


Nuance collaborated with Edward-Elmhurst Health to ease deployment of clinical speech recognition solutions to hundreds of users and sites as part of a recent merger. Not only did this help the organization minimize IT efforts and costs, but Dragon Medical One has enabled staff and physicians to be productive from anywhere in the organization—not just in front of EHR workstations.

This cloud-based platform gives Edward‑Elmhurst Health an advantage over traditional, network‑deployed solutions. The deployment strategy was critical to rolling out the solution to more than 100 new facilities as part of Edward Hospital’s merger with Elmhurst Hospital. “The capabilities of cloud‑based solutions are extremely important to us,” says Don Fosen, Director of Technology, “PCs and workstations are time‑consuming and expensive to maintain, so cloud solutions are definitely the right approach for us.”

Learn how transform clinical documentation with Dragon Medical solutions.