Nuance Healthcare Success Story—Efficient, standardized workflow for MedStar Health

Efficient, standardized workflow for MedStar Health.

Nuance ambulatory documentation solutions improve clinician satisfaction and supports busy patient loads

Company profile

MedStar Health offers the highest quality, most advanced care to more than 500,000 patients each year in the Maryland-Washington, D.C. region among its hospitals, urgent and ambulatory care facilities and physician offices—all while incurring a heavy documentation workload. Frustrated and slowed by the task of creating documentation in the EHR, providers struggled to keep up with their workloads. In an effort to restore clinician efficiency and satisfaction while supporting EHR use, providers at MedStar’s Georgetown Orthopedic Institute began using Nuance ambulatory documentation solutions in January 2014.

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The flexibility of Nuance’s cloud-based platform and the expertise of the Nuance implementation team allowed us to deliver a familiar, easy-to-use documentation environment to clinicians as they move between the clinics and the sports field.

Michaele Morrison
Director of Practice Operations
MedStar Health


  • Decrease CD usage to eliminate corrupt and unreadable files
  • Allow physicians to view imaging studies on mobile devices and at home
  • Expedite referral process


  • Nuance’s PowerShare Network


  • Meaningful reduction in CDs and unnecessary repeat imaging scans
  • Appropriate utilization of beds in the Trauma Center
  • Improve customer service to referring providers
  • Real-time access to image studies on any device


Today, six MedStar clinics and two hospitals have transitioned to Nuance solutions, with more to come. Across MedStar locations, clinicians are using a quick and easy documentation method for rapid delivery of documentation in the EHR. Meanwhile, the cloud-based solution liberates IT resources and increases usability for providers.

Creating documentation in the EHR was a time-consuming process for specialists at MedStar’s Georgetown Orthopedic Institute. Their drop in productivity forced lighter patient loads in lieu of longer workdays or less time with patients. Fewer patient visits meant decreased surgical volume and, consequently, a drop in hospital revenue. MedStar was determined to find a documentation solution that delivered both high value and high productivity for their providers.

Learn how to transform clinical documentation with Nuance solutions for ambulatory.