Efficient, standardized workflow for MedStar Health.
Nuance ambulatory documentation solutions improve clinician satisfaction and supports busy patient loads
MedStar Health offers the highest quality, most advanced care to more than 500,000 patients each year in the Maryland-Washington, D.C. region among its hospitals, urgent and ambulatory care facilities and physician offices—all while incurring a heavy documentation workload. Frustrated and slowed by the task of creating documentation in the EHR, providers struggled to keep up with their workloads. In an effort to restore clinician efficiency and satisfaction while supporting EHR use, providers at MedStar’s Georgetown Orthopedic Institute began using Nuance ambulatory documentation solutions in January 2014.
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Director of Practice Operations
- Decrease CD usage to eliminate corrupt and unreadable files
- Allow physicians to view imaging studies on mobile devices and at home
- Expedite referral process
- Nuance’s PowerShare Network
- Meaningful reduction in CDs and unnecessary repeat imaging scans
- Appropriate utilization of beds in the Trauma Center
- Improve customer service to referring providers
- Real-time access to image studies on any device
Today, six MedStar clinics and two hospitals have
transitioned to Nuance solutions, with more to come.
Across MedStar locations, clinicians are using a quick
and easy documentation method for rapid delivery of
documentation in the EHR. Meanwhile, the cloud-based
solution liberates IT resources and increases usability
Creating documentation in the EHR was a time-consuming process for specialists at MedStar’s Georgetown Orthopedic Institute. Their drop in productivity forced lighter patient loads in lieu of longer workdays or less time with patients. Fewer patient visits meant decreased surgical volume and, consequently, a drop in hospital revenue. MedStar was determined to find a documentation solution that delivered both high value and high productivity for their providers.