Automate appointment reminders and notifications
Open the line of communication with your patients with automated Appointment Management from Nuance. By sending personalized, relevant information to patients in their preferred channel, healthcare organizations increase care adherence, alleviate staff workload, and achieve financial gains.
Let rescheduling be a simple response
Nuance appointment reminders offer real‑time interactive rescheduling on the channel of contact. Intelligent automation extends modern convenience to patients while organizations reduce no‑shows and optimize schedules.
Increase efficiencies with messaging done right
Make it simple to reach your patients wherever they choose to engage with you. Automated appointment reminders with rescheduling capabilities, personalized outreach, and useful messaging grow patient satisfaction and establish organizations as a modernized caretaker.
Deliver efficiency and convenience to patients within personalized experiences that delight patients and motivate them to participate in their own care. By strengthening the provider‑patient relationships with consistent communication of timely information on their channel of choice, organizations advance patient engagement, retention, and outcomes.
Decrease patient no‑shows by up to 25% and maximize schedule capacity with automated reminders that offer real‑time rescheduling on the channel of outreach. Drive additional revenue by ensuring patient readiness with appointment instructions. Provide timely, relevant, and actionable information before and after appointments to promote care adherence.
Eliminate manual work and preempt incoming questions or support calls with automated outreach. By ensuring patients are prepared for upcoming online appointments and providing automated assistance, organizations can reduce friction in virtual visits and free staff to focus on other responsibilities.
Increase the value of your investments by enabling delivery of direct information to patients. Complement EHR patient engagement capabilities and meet the needs of a larger population by allowing patients to connect with providers over voice and digital channels—regardless of patient portal account activation—and even transfer between channels without losing context.
virtual assistant containment
first contact resolution
intent recognition by VA across web and WhatsApp channels
Spark a connection with award‑winning engagement technology
A single conversational AI solution delivers superior experiences across channels.
Personalized, automated outreach provides patients with relevant information over their preferred method of contact. Re‑use constructed conversational experiences within and across channels—eliminating redundant work.
With a single omni‑channel solution, organizations can map patient journeys and use real‑time data and logs across channels to gain insight on metrics and trends. Real‑time analytics allow organizations to monitor, assess, and improvement performance.
EHR integration automatically polls for upcoming appointments, distributes reminders, and provides real-time patient information and appointment availability for 24x7x365 self‑service rescheduling within the channel of outreach. Integration with the CRM allows easy visibility and access to the patient communication trail, patient activity, and organization messaging use.
Automate personalized omni‑channel communication
Intelligent automation delivers convenient communication that boosts satisfaction and optimizes schedules while reducing staff workloads.
Decrease no‑shows and set patient expectations with automated voice and SMS appointment reminders that include easy access to helpful phone numbers or locations. Allow patients to confirm, cancel, or conveniently interact with the system to reschedule in the same channel. Field inbound voice appointment inquiries, provide automated virtual visit support, send appointment modification confirmations, and recite or link helpful urls so patients can get what they need quickly.
Maximize patient reach and flexibility when administrators use a flexible cloud‑based application with an intuitive interface to create and send messages over multiple channels (voice, email, text). Whether sending reminders about preventative care (e.g., vaccines, mammograms, etc.) or treatment plans, or notices about inclement weather, patients stay informed with minimal staff involvement.
Deliver timely, helpful information to patients when Nuance delivers SMS messages using native application (e.g., EHR, CRM, etc.) functionality. Whether sending patient status updates, MyChart quick reminders, or 2‑factor authentication codes, organizations can meet patient needs with automated communication that assumes staff outreach duties and preempts patient inquiries.