Appointment reminders for healthcare

Say goodbye to no‑shows

Use real‑time EHR data to automate the delivery of personalized, interactive appointment reminders and replace manual outreach and rescheduling. Boost care adherence and clinician utilization to maximize revenue potential.

Experience intelligent appointment reminders

The average patient no‑show rate across specialties is 19%, costing the healthcare industry more than $150 billion each year. Missed appointments lead to lost revenue, poor staff utilization, and delayed patient care that can adversely affect outcomes.

Nuance appointment management uses intelligent automation to send patients reminder calls and texts with personalized information on their upcoming appointment. Voice and SMS medical appointment reminders allow patients to interact in real‑time on the contact channel and confirm, cancel, reschedule, and access preparatory support for telehealth.


Maximize outcomes

Nuance Patient Engagement Solutions

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Deliver modern convenience when Nuance IVA accepts patient input in natural language, understands intent, and successfully resolves requests. Patients interact within natural conversations on phone lines, online chat, or messaging applications. System integration delivers access to information that drives effective self‑service capabilities, improving the patient experience.

Intelligent outreach

Strengthen the patient‑physician relationship and encourage good health with personalized outreach. From care gap reminders to broadcast messages to preventative screening notifications, thoughtful communication promotes wellness, protects revenue, and boosts satisfaction.

Patient FAQs

Extend the convenience of 24x7x365 access to answers to common questions. Patients contact their provider on their channel of choice, interact conversationally, and receive requested information.

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Allow patients to self‑serve prescription refill requests that trigger automatic in workflow approval requests for physicians and refill status notifications for patients.

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Protect patient data with biometric authentication through Nuance Gatekeeper and replace outdated, vulnerable authentication methods.

Let's modernize the digital front door and improve the patient experience together.