Say goodbye to no‑shows
Use real‑time EHR data to automate the delivery of personalized, interactive appointment reminders and replace manual outreach and rescheduling. Boost care adherence and clinician utilization to maximize revenue potential.
Experience intelligent appointment reminders
The average patient no‑show rate across specialties is 19%, costing the healthcare industry more than $150 billion each year. Missed appointments lead to lost revenue, poor staff utilization, and delayed patient care that can adversely affect outcomes.
Nuance appointment management uses intelligent automation to send patients reminder calls and texts with personalized information on their upcoming appointment. Voice and SMS medical appointment reminders allow patients to interact in real‑time on the contact channel and confirm, cancel, reschedule, and access preparatory support for telehealth.
Real‑time data
EHR integration polls for upcoming appointments, distributes reminder calls, and powers interactive rescheduling within the outreach channel. By accessing real‑time patient information and appointment availability, patients conveniently self-service rescheduling 24x7x365—maximizing provider utilization.
Omni‑channel communication
A single omni‑channel solution unifies communication and delivers contextually relevant, asynchronous conversations on voice or digital channels for optimal patient reach and flexibility—and easy administration.
Personalized communication
Our deep EHR and CRM integrations fuel personalized communication when patient information is incorporated into automated conversational dialogs and interaction details are logged for reference.
Want to learn more? Download the Patient Engagement Solutions data sheet(pdf. Open a new window).
Benefits
Maximize outcomes
Support patient wellness
45% of patients miss their scheduled appointments because they forget or are not notified.(1) Promote timely care and ensure appointment readiness with convenient patient reminder calls, texts, and rescheduling capabilities.
Drive financial benefits
Every unused appointment slot costs an average of $200.(2) Decrease no‑shows by up to 25% and boost revenue potential with automated, proactive outreach. Maximize schedule capacity and further revenue potential with real‑time, interactive rescheduling.
Shrink workloads
Relieve staff from time‑consuming manual work and allow clinical personnel to operate at the top of their license by automating appointment reminders and offering real‑time self‑service rescheduling.
Enhance the patient experience
70% of patients actively engage with their healthcare organization after receiving an automated appointment reminder from Nuance.(3) Attract and retain patients with digital convenience that makes it easier for patients to manage their care and pursue good health.
Nuance Patient Engagement Solutions
Explore related solutions
Appointment Management
Automate the delivery of voice, email, and SMS appointment reminders based on real‑time data and extend the convenience of interactive confirming, cancelling, and rescheduling on the channel of contact. Alleviate care team manual work and speed service when patients modify or schedule appointments within an automated, conversational dialogue on voice and digital channels.
Patient Support
Empower patients to self‑serve telehealth visit preparation and patient portal account access or navigation issues. NLU‑powered conversational AI offers 24x7x365 bilingual assistance, with the option to transfer to a live agent.
NLU‑powered Intelligent Virtual Agent (IVA)
Deliver modern convenience when Nuance IVA accepts patient input in natural language, understands intent, and successfully resolves requests. Patients interact within natural conversations on phone lines, online chat, or messaging applications. System integration delivers access to information that drives effective self‑service capabilities, improving the patient experience.
Voice IVA routing
Surpass the capabilities of basic Interactive Voice Response (IVR), with Nuance IVA Routing on voice channels. Callers verbalize their needs—faster and easier than choosing from a laundry list of recited options—and are routed to mapped destinations like phone lines, self‑service options, or live agents. Patients get what they need while organizations decrease the number of calls handled by live agents.
Intelligent outreach
Strengthen the patient‑physician relationship and encourage good health with personalized outreach. From care gap reminders to broadcast messages to preventative screening notifications, thoughtful communication promotes wellness, protects revenue, and boosts satisfaction.
Patient FAQs
Extend the convenience of 24x7x365 access to answers to common questions. Patients contact their provider on their channel of choice, interact conversationally, and receive requested information.
Rx management
Allow patients to self‑serve prescription refill requests that trigger automatic in workflow approval requests for physicians and refill status notifications for patients.
Biometric authentication
Protect patient data with biometric authentication through Nuance Gatekeeper and replace outdated, vulnerable authentication methods.
Resources
Let's modernize the digital front door and improve the patient experience together.
(1) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7671744/
(2) https://www.forbes.com/sites/sachinjain/2019/10/06/missed-appointments-missed-opportunities-tackling-the-patient-no-show-problem/?sh=25ee630573bd
(3) Based on Nuance client data