Appointment reminders for healthcare

Say goodbye to no‑shows

Use real‑time EHR data to automate the delivery of personalized, interactive appointment reminders and replace manual outreach and rescheduling. Boost care adherence and clinician utilization to maximize revenue potential.

Experience intelligent appointment reminders

The average patient no‑show rate across specialties is 19%, costing the healthcare industry more than $150 billion each year. Missed appointments lead to lost revenue, poor staff utilization, and delayed patient care that can adversely affect outcomes.

Nuance appointment management uses intelligent automation to send patients reminder calls with personalized information on their upcoming appointment. Voice and SMS medical appointment reminders allow patients to interact in real‑time on the contact channel and confirm, cancel, reschedule, and access preparatory support for telehealth.


Maximize outcomes

Nuance Patient Engagement Solutions

Explore related solutions

Inbound Appointment Management

Extend digital convenience and boost call containment rates when intelligent automation retrieves appointment information for inbound voice inquiries and offers convenient options to confirm, cancel, or reschedule.

Messaging on Demand

Quickly and easily automate ad hoc, one‑way SMS, email, and voice messages to designated care populations. Connect with patients to share helpful information and promote preventative and follow‑up care—strengthening the patient‑clinician relationship with minimal care team involvement.

Application messaging

Deliver SMS messages using native functionality in your EHR, CRM, and other core systems. From patient status updates to multi‑factor authentication, organizations enable the delivery of helpful information that advances patient satisfaction and organization efficiencies.

Interactive Voice Response (IVR)

Greet callers with “How can I help you today?” and let them verbalize their needs naturally—faster and easier than choosing from a laundry list of recited options. Automate routing to self‑service options for quick task completion, to live agents, or per existing protocols. Unparalleled Nuance healthcare conversational IVR technology delivers call containment rates that reduce call times, wait times, and staff workload.

Patient Support

Use AI‑powered virtual assistants over voice or online chat to automate assistance with patient portal account access, virtual visit preparation, or frequently asked questions. Provide interactive bilingual 24x7x365 support and share helpful information that boosts patient satisfaction, grows patient portal use, and ensures successful telehealth appointments.

Do it yourself, but not alone

Harness the power of best‑in‑class conversational AI services and APIs to design a natural, conversational patient engagement experience on Nuance Mix tooling platform. Power interactive dialogs and virtual assistants on voice and digital channels, so patients experience consistent, intuitive conversational AI—no matter how they get in touch.

Let's modernize the digital front door and improve the patient experience together.