Bring intelligence to your phone lines
An intuitive interactive voice response (IVR) system for healthcare allows callers to speak freely and resolve their issues successfully, just as if they were speaking with a human. Power your patient access center or organization telephony with automated inbound call resolution that boosts patient satisfaction, achieves efficiencies, and contains staffing costs.
Let patients use their words
With Nuance Conversational IVR, patient callers verbalize their need and are quickly routed to self‑service options or live assistance. Intelligent automation helps organizations address high call volumes and make smart use of staff.
The best experiences rely on world‑class IVR
See how Nuance is uniquely able to deliver an exceptional experience to patients over voice.
Easy, effective conversational experiences
Greet callers with “How can I help you today” and let them answer naturally. Intelligent, automated responses quickly give them what they need. By eliminating the use of tedious or confusing menu prompts, organizations achieve shorter, satisfying interactions.
increase in IVR Net Promoter Score
automated first call resolution (FCR)
increase in handle volume
customer interactions per year
Powerful technology for simple, satisfying experiences
Nuance IVR and voice solutions reduce friction and frustration with AI‑powered intelligence that delivers superior results.