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Intelligent customer engagement powered by AI

For your customers, it’s all about the experience

In these unprecedented times, never has this been more true. Nuance helps you deliver exceptional, uninterrupted customer experience vital to your business.

It's a brave new world. Siloed experiences no more.

New channels create new touchpoints and new opportunities to engage—all while consumer expectations continue to soar.

At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organisations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations—from an ever‑growing array of devices and across all channels and touchpoints.

These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human‑like interactions and omni-channel engagements that combine assisted and self‑service, whether for customer acquisition or customer care.

Nuance solutions are enabled by digital, voice and security products, all optimised using our powerful analytics tools. And all are deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours. Whatever you need to satisfy you customers' and agents' demands, Nuance delivers.

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Customer engagement solutions for customer care and customer acquisition

The Forrester New Wave™: Conversational AI for Customer Service, 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

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A catalyst for CX success

Catalyst for CX Success

Insights and resources on how organisations can better manage customer engagement amid disruption—and beyond.

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Nuance earns highest score in Opus Research’s 2019 Enterprise Virtual Assistants evaluation.

End-to-end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as the only vendor among 16, with a perfect score.
Read the press release to learn more.

Solutions

Turn potential customers into brand loyalists

Products

Engage your customers across touchpoints, channels and devices

Nuance IQ Magazine

Inside the DIY revolution

Stats

Your customers seek omni‑channel engagement

90%

of customers expect consistent interactions across channels

80%

Report receiving conflicting information between channels.

57%

Call when they can’t find what they need online.

Industry expertise

Your industry is our expertise

For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results‑focused approach to deliver customised solutions that solve your unique industry needs.

Technologies

Powering the customer experience

Real world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi‑channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Stats

Results American Airlines is writing home about

$5M

Saved in call automation

27%

Fewer callers asking for agent at main menu (down to 9%)

Learn how Nuance can help
differentiate your business with omni‑channel customer engagement solutions powered by AI.