Nuance can help your business deliver world-class, differentiated experiences. Powered by AI. Focused on your customers.
At Nuance, we’re deeply committed to transforming customer service into an experience that consumers love through customer engagement solutions powered by Artificial Intelligence (AI). Leading organisations worldwide rely on our intelligent systems to meet and exceed rising consumer expectations for instant access to intuitive and consistent service—from an ever-growing array of devices and across all channels and touchpoints. These systems leverage decades of innovation in speech, natural language and conversational AI to enable human-like interactions and omni-channel engagements that combine assisted and self-service. Whenever you need to achieve outcomes that satisfy customer demands, Nuance delivers.
Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care. All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.
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It’s a brave new world. New channels create new touchpoints and new opportunities to engage. All while consumer expectations soar. Nuance has leveraged our technology leadership in speech, Natural Language Understanding, conversational interfaces and AI to deliver solutions that enable your business to offer intuitive omni-channel experiences to customers—driving loyalty and increasing revenue while reducing operating expenses.
For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results-focused approach to deliver customised solutions that solve your unique industry needs.
Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.