Vaccine questions answered with the COVID‑19 chatbot
Give customers peace of mind with the information and next steps they need, while reducing costs for you.
Engage your customers across touchpoints, channels and devices
Digital
Deliver the best customer journey experience with Digital Customer Engagement Platform
Voice
Explore self service voice and IVR customer experience solutions
Security
Autenticate and protect customers with integrated biometric security solutions
Analytics
Gain more insights with contact center analytics
APIs & SDKs
Build with leading AI‑based services and APIs
Be there, when they need you most
No one messages or calls customer service because everything is perfect or to say they’re having a great day. Customers contact you when they need help.
And what happens? We try to assure them ‘they are very important to us’—then make them wait, deal with prompts, or repeat their problem to different departments. Is compounding their stress and adding to their frustration comforting? Does it say “You’re important”?
What if there was a way to actually make your customers feel important? There is: Nuance.
Nuance Earns Highest Rating in Opus Research’s 2021 Enterprise Virtual Assistants Evaluation
Recognised for its unmatched omnichannel deployments, superior platform, and rich APIs, Nuance earns top spot and outpaces competitors for fourth consecutive year.
Solutions
Turn potential customers into brand loyalists
Nuance Customer Acquisition solutions
Deploy the right experience for the right customer at the right time, no matter what channel they use.
Nuance Customer Care solutions
Help your business increase customer lifetime value and retain your customer base—all while reducing cost and churn.
Nuance IQ Magazine
Inside the DIY revolution
Nuance Innovation Quarterly
Discover how DIY impacts your conversational AI development.
Your customers seek omni‑channel engagement
90%
of customers expect consistent interactions across channels
80%
Report receiving conflicting information between channels.
57%
Call when they can’t find what they need online.
Industry expertise
Your industry is our expertise
For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results‑focused approach to deliver customised solutions that solve your unique industry needs.
Financial services
Differentiate your business through unique personalisation, enhanced security and creative strategies—even in the face of regulatory challenges.
Telecommunications
Compete in today’s aggressive market by effectively and efficiently managing the consumer journey from account activation to accounts receivable.
Retail
Create a seamless branded experience across channels—from improving the online shopping experience to decreasing shopping cart abandonment.
Travel
Streamline the travel experience by providing easy access to reservations, schedules, itinerary changes and other service options.
Utilities
Deliver meaningful customer engagement across digital channels via intuitive self‑service—beyond just payment reminders and outage alerts.
Government
Maximise ROI on taxpayer dollars while providing easy access to the services and information people need, when and where they need it.
Insurance
Use the right automated strategies to engage customers throughout their journey, from premium quotes to premium payments to the claims process.
Technologies
Powering the customer experience
Artificial Intelligence (AI)
Our AI‑powered solutions recognise human speech and language, interpret the meaning of words and data, and apply context and reasoning to each interaction.
Automatic Speech Recognition (ASR)
As the foundation of our automated self‑service IVR and contact centre solutions, ASR enables customers to interact with systems just by using their voice.
Natural Language Understanding (NLU)
NLU delivers a more conversational, intelligent self‑service experience by learning and adapting to a customer’s natural input.
Agent AI
Agent AI utilises the latest in AI technology to help enterprises to create an efficient and intelligent contact centre that supports agents and their managers with relevant real‑time information in their moment of need.
Real world results
An integrated strategy that really flies
Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi‑channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.
Results American Airlines is writing home about
$5M
Saved in call automation
27%
Fewer callers asking for agent at main menu (down to 9%)