Intelligent customer engagement powered by AI

Vaccine questions answered with the COVID‑19 chatbot

Give customers peace of mind with the information and next steps they need, while reducing costs for you.

Engage your customers across touchpoints, channels and devices

Be there, when they need you most

No one messages or calls customer service because everything is perfect or to say they’re having a great day. Customers contact you when they need help.

And what happens? We try to assure them ‘they are very important to us’—then make them wait, deal with prompts, or repeat their problem to different departments. Is compounding their stress and adding to their frustration comforting? Does it say “You’re important”?

What if there was a way to actually make your customers feel important? There is: Nuance.

Nuance Earns Highest Rating in Opus Research’s 2021 Enterprise Virtual Assistants Evaluation

Recognised for its unmatched omnichannel deployments, superior platform, and rich APIs, Nuance earns top spot and outpaces competitors for fourth consecutive year.

Read the press release to learn more.

Solutions

Turn potential customers into brand loyalists

Nuance IQ Magazine

Inside the DIY revolution

Your customers seek omni‑channel engagement

90%

of customers expect consistent interactions across channels

80%

Report receiving conflicting information between channels.

57%

Call when they can’t find what they need online.

Industry expertise

Your industry is our expertise

For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results‑focused approach to deliver customised solutions that solve your unique industry needs.

Technologies

Powering the customer experience

Real world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi‑channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Results American Airlines is writing home about

$5M

Saved in call automation

27%

Fewer callers asking for agent at main menu (down to 9%)

Learn how Nuance can help differentiate your business with omni‑channel customer engagement solutions powered by AI.