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Intelligent customer engagement powered by AI

For your customers, it’s all about the experience

Nuance can help your business deliver world-class, differentiated experiences. Powered by AI. Focused on your customers.

Bring intelligence to life™

It's a brave new world. Siloed experiences no more.

New channels create new touchpoints and new opportunities to engage — all while consumer expectations continue to soar.

At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organisations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations — from an ever-growing array of devices and across all channels and touchpoints.

These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human-like interactions and omni-channel engagements that combine assisted and self-service, whether for customer acquisition or customer care.

Nuance solutions are enabled by digital, voice, outbound and security products, all optimised using our powerful analytics tools. And all are deployed by the industry’s largest global professional services team— offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours. Whatever you need to satisfy customer demands, Nuance delivers.

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McKinsey Research: Winning the Expectations Game

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.

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It's more than omni-channel. It's EoT.

The evolving customer experience brings rise to the concept we call the Engagement of Things™.

The progressing customer experience propelled by the Internet of Things has brought about a need for businesses to engage with consumers in a more connected way than ever before. Nuance calls this the Engagement of Things™.

Intelligent, automated offerings make sure your customers find answers quickly, while agent‑assisted interactions deliver personalised, relevant information for customers — on any device, anywhere they go.

Reduce contact centre costs. Experience better conversion rates. Save time for your company – and your customers.

Nuance named strong performer in “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018” Conversational Computing: The Next Paradigm for Human-Machine Interaction

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Solutions

Turn potential customers into brand loyalists

Products

Engage your customers across touchpoints, channels and devices

Stats

Your customers seek omni-channel engagement

90%

of customers expect consistent interactions across channels

80%

Report receiving conflicting information between channels.

57%

Call when they can’t find what they need online.

Industry expertise

Your industry is our expertise.

For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results-focused approach to deliver customised solutions that solve your unique industry needs.

Technologies

Powering the customer experience

Real-world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Learn more about our Nspire programme and hear what our customers have to say!

Stats

Results American Airlines is writing home about

£5m

Saved in call automation

27%

Fewer callers asking for agent at main menu (down to 9%)

Learn how Nuance can help
differentiate your business with omni-channel customer engagement solutions powered by AI.