Intelligent customer engagement powered by AI

It's a brave new world. Siloed experiences no more.

New channels create new touchpoints and new opportunities to engage — all while consumer expectations continue to soar.

At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organisations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations — from an ever-growing array of devices and across all channels and touchpoints.

These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human-like interactions and omni-channel engagements that combine assisted and self-service, whether for customer acquisition or customer care.

Nuance solutions are enabled by digital, voice, outbound and security products, all optimised using our powerful analytics tools. And all are deployed by the industry’s largest global professional services team— offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours. Whatever you need to satisfy customer demands, Nuance delivers.

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Customer engagement solutions for customer care and customer acquisition

The Forrester New Wave™: Conversational AI for Customer Service, 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

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McKinsey Research: Winning the Expectations Game

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.

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engagement of things

It's more than omni-channel. It's EoT.

The evolving customer experience brings rise to the concept we call the Engagement of Things™.

The progressing customer experience propelled by the Internet of Things has brought about a need for businesses to engage with consumers in a more connected way than ever before. Nuance calls this the Engagement of Things™.

Intelligent, automated offerings make sure your customers find answers quickly, while agent‑assisted interactions deliver personalised, relevant information for customers — on any device, anywhere they go.

Reduce contact centre costs. Experience better conversion rates. Save time for your company – and your customers.

Nuance named strong performer in “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018” Conversational Computing: The Next Paradigm for Human-Machine Interaction

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Turn potential customers into brand loyalists


Engage your customers across touchpoints, channels and devices


Your customers seek omni-channel engagement


of customers expect consistent interactions across channels


Report receiving conflicting information between channels.


Call when they can’t find what they need online.

Industry expertise

Your industry is our expertise.

For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results-focused approach to deliver customised solutions that solve your unique industry needs.


Powering the customer experience

Real-world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Learn more about our Nspire programme and hear what our customers have to say!


Results American Airlines is writing home about


Saved in call automation


Fewer callers asking for agent at main menu (down to 9%)

Learn how Nuance can help
differentiate your business with omni-channel customer engagement solutions powered by AI.