Nuance market-leading voice solutions offer AI‑powered, enterprise‑grade speech technologies that enable your organisation to create interactive voice response (IVR) and speech solutions that feel almost human.
The importance of speech technologies for customer service rises every day. There are new ways to use the power of voice to engage organisations—for questions, ordering products, checking delivery dates—all of which boost customer satisfaction. And people still love to talk directly to an agent to resolve important or complex issues. That’s why many leading organisations are working with Nuance to create powerful and effective interactive voice response and speech-based solutions that increase customer self-service, meet customer demands and drive operational efficiency. Are you ready to start talking?
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Nuance voice solutions enhance the customer experience while enabling companies to reduce call centre costs. See how American Airlines (US Airways) reaches new heights in customer service with a fast, personalised self‑service IVR system.
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Whether your business needs a full natural language‑based IVR or more traditional speech‑enabled solutions, we can help. Nuance meets the demands of enterprise with solutions for Automatic Speech Recognition (ASR), Text‑to‑Speech (TTS), natural language‑based call steering and IVR to Digital.
of customers had a live conversation with a customer service representative or agent via telephone in 2016.
“2017 Customer Service Trends: Operations Become Smarter and More Strategic.” —Kate Leggett. Forrester.
Nuance is a leader in the speech industry, with over 20 years of experience in recognition, translation and Text‑to‑Speech capabilities.
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