Make AI your agents’ new favourite colleague
Nuance Agent Coach gives agents AI‑based insights and recommendations to streamline customer engagements—boosting customer and agent satisfaction while reducing average handle time.
Help your agents serve your customers better
Nuance Agent Coach uses machine learning to monitor calls and digital engagements, and proactively give agents relevant, real‑time information, guidance, and recommendations.
With an AI‑based contact centre coach in their corner, agents are equipped to resolve customer enquiries confidently and efficiently, increasing both agent and customer satisfaction. And because Agent Coach continually identifies and recommends best practises, it’s easier to get every agent to perform at their best—increasing CSAT and revenue while reducing agent turnover and contact centre costs.
Empower your agents with AI
Nuance Agent Coach gives your agents the real‑time support they need to assist customers efficiently and effectively while ensuring brand consistency.
What you get with Nuance Agent Coach
Put the power of AI‑based coaching for the contact centre in your agents’ hands, giving them the information and tools they need to make their jobs easier—and make customers happier.
How did Agent Coach benefit you?
96% of agents at a large telco rated Agent Coach 5 STARS