The future of messaging is here. Combine the reliability of SMS with rich graphics and intelligent communications to deliver the best customer service yet.
Rich Communications Services (RCS) is the new communication protocol for messaging between a carrier and a smartphone, enabling consumers all over the world to augment the way they engage with friends, family and businesses, while on the move.
Specific for messaging between organisations and their customers, RCS Business Messaging includes features like read and sent notifications, ability to add a logo and business name instead of just showing a phone number and other interactive options to convert simple text messages into a collaborative customer engagement channel.
RCS Business Messaging will be an integral part of the Nuance Customer Service Messaging solution, which enables organisations to converse with customers in digital channels, such as web, mobile, SMS, messaging, app, smart home speakers, etc, for inbound and outbound communication, utilising automated and human-assisted interactions.
RCS is a global messaging standard, implemented by a variety of carriers already, with more carriers adding this service every day. Touted as the next generation of SMS, it includes a variety of features that will make it an engaging, interactive and efficient communication channel — even for organisations, thanks to RCS Business Messaging.
of consumers prefer to use a form of messaging to communicate with companies.
of consumers are expressing interest in RCS functionality and many claiming they would use it tomorrow.
of respondents would be more likely to communicate with a brand using RCS Business Messaging.
Watch how Nuance Customer Service Messaging enables you to engage with your customers on their terms.