Quickly and efficiently assist travelers with plans online and in real time, to convert the browser into a buyer.
By nature, travellers are on the move. They need an omni-channel customer experience that lets them engage with your brand at any given moment, any given place, on whichever device is convenient. Each touchpoint must be updated with their very latest information and offer them everything they need to make their trip run smoothly. Virtual assistants, combined with live chat, can navigate mobile or desktop website users directly to the information and resources they need and provides answers quickly and easily. Outbound notifications and alerts can inform via voice, text or email to keep your travellers informed of changes.
Nuance works with many top travel and transport companies, including Amtrak, Delta Airlines and American Airlines. We bring over 20 years of experience in the travel industry, plus intelligent, omni-channel self-service solutions that decrease servicing costs and deliver a differentiating experience to keep you top-of-mind when customers book their next trip.
Read how Nuance helped the airline reach new heights in customer service while reducing operation costs.
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Read how Southwest worked with Nuance to maintain superior customer service during flight cancellations.
Get it nowNuance can assist online consumers with the selection and purchase of airline reservations, car rentals, hotel bookings and other local attractions through a customised tutorial. This proactive omni-channel customer engagement helps increase conversion and improves the attachment rate while driving up the average transaction value.
Nuance enables engagement with your brand at any given moment, any given place, on whichever device is convenient. Our omni-channel solutions extend the functionality of your website, assisting you in meeting the needs of your customers and responding before visitors abandon.
Customers can use automated self-service capabilities to schedule a flight, report a lost bag, receive flight information and even obtain assistance with purchasing a complex ticket and reservations. Assistance delivered through automated functionality can walk consumers through the trip-planning process so they get the most out of your site.
decrease in AHT
increase in self-service usage
In today’s hyper-connected world, customers want things done quickly, efficiently and on their terms. Hear how American Airlines (US Airways) partnered with Nuance to deliver a dramatically improved customer experience and better business results.
