Support
Omni-channel
customer engagement
customer engagement
Nuance biometric fraud prevention solutions accurately identify the criminals behind account-takeover attempts enabling organisations to go from fraud displacement to fraud prosecution.
Nuance fraud prevention solutions find known and unknown fraudsters impersonating legitimate customers. They stop criminal activities in the contact centre and on mobile apps and websites.
New and repeat career criminals attempt to steal from institutions every day. Nuance helps by highlighting risky transactions from known and new fraudsters – flagging agents in under 10 seconds. Our new Intelligent Detectors stop criminals before they can commit a crime. And with continuous authentication, Nuance customers can identify when a fraudster is using purloined credentials and “man in the middle” attacks.
This fraud challenge is poised to grow with the increasing number of channels on which consumers engage and with the rise of the digital wallet. Fraudsters do not approach account access in a siloed manner; instead, they take advantage of the growing channels, devices, and access points. In order to truly combat fraud, organisations need to have a cross-channel security approach that stops fraudsters wherever and however they attack.
Nuance is the established market leader in biometrics delivering a comprehensive solution for fraud detection, fraud prevention and authentication that works seamlessly on a common platform to mitigate direct financial losses.
A comprehensive fraud prevention solution for voice and digital channels
RBS Group fights fraud and protects customers with Nuance voice biometrics
How do you protect 19 million banking customers from fraud? RBS Group uses Nuance voice biometrics technology to quickly detect fraud attempts coming into its call centre, and disrupt organised crime activities across all its customer engagement channels.
Get it now
Forrester TEI of Nuance Security Suite analyst report
In this report you can learn the reasons behind a Fortune 100 bank’s selection of Nuance Security Suite, and how it saved the bank $24.3 million in reduced fraud and improved efficiency while paying for itself in 10 months.
Get it nowNuance Security Suite compares the recorded voice to a blacklist of known fraudsters and alerts organisations, in real-time, before a crime is committed.
By automatically analysing calls in real-time, Intelligent Detectors can easily and quickly identify potential unknown fraud cases like different people calling on the same account, fraudsters using a recording or even impersonating a different gender.
Often, customers communicate in different channels to accomplish what they want (for example, over the phone, virtual assistant, interactive voice response (IVR) and live chat). Nuance Security Suite provides continuous authentication across communications types, guaranteeing constant security. If a fraudster inserts themselves into the conversation we can quickly identify that to prevent losses.
of enterprises have fallen victim to social engineering in 2016.
of call centre fraud is perpetrated by the same actors.
of consumers use the same passwords for online banking, emails and social media accounts.
of data breaches happen because of exploitation of weak or stolen passwords.
Combatting fraud goes beyond just catching perpetrators. A complete solution is needed to prevent, prosecute and beat fraud.
Security Suite analyses incoming calls for over 100 different biometric factors including recorded and altered voices. It continuously checks the user against scores of behavioural biometrics factors to flag fraudsters who may have logged in with stolen credentials to socially engineering contact centre representatives into changing information. The system then alerts the fraud team so they can intervene in real-time, and identifies the culprits whenever they engage with the organisation in the future.
Intelligent Detectors are new cutting-edge technology from Nuance that makes identifying fraudsters much easier. With Channel ID we can determine the channel type, with Geo ID we can identify the country and city the device is associated with while Network ID analyses the network quality to detect suspicious changes. Using these and other anti-spoofing technologies as ANI validation, Synthetic ID and Playback detection — we help customers stay ahead of the fraudsters.
Using proprietary AI research, Nuance continuously improves voiceprints with each utterance. This self-correcting technology makes sure that voiceprints are kept up to date solving ageing and other issues.
Don't just prevent fraud: prosecute fraudsters. Almost all fraud prevention tools focus on deflecting the fraud that is coming in only to deflect it again and again. Nuance Security Suite gives fraud teams solutions that both prevent fraud and provides biometric evidence to support the arrest and prosecution of these individuals.
Our robust and flexible solution means smaller teams can address more fraud exposure by intelligently detecting when fraudsters are on the line. Intelligent Detectors, including gender detection, synthetic speech detection, playback detection and real-time keyword spotting to find a specific sequence of words in the call or recording, uses AI to determine how risky the call is and whether to alert the fraud team. These tools and much more provide the fraud team with relevant and prioritised alarms while minimising false alerts.
ConversationPrint is a true industry first and can identify fraudulent activity in real-time based on the choice of words and patterns of speech. Speech-to-text, a core competency of Nuance, is applied to short speech segments to analyse vocabulary, sentence structure, grammar, and more that are unique at an individual level. Fraudsters may be able to steal credentials, but will never be able to communicate like their victim.
Selecting a region changes the language and/or content on Nuance.com
Europe
