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Nuance Recognizer - using advanced AI to deliver human-like interactions at lower cost

Recognising the power of speech

Nuance Recognizer delivers seamless self-service and an enhanced customer experience, with lower costs. Choose the market-leading automated speech recognition engine for more life-like, personalised customer interaction, driven by advanced AI.

Transform the customer experience

Nuance Recognizer features the industry's highest recognition accuracy, producing natural conversations for the effortless, proactive and intelligent self-service experience your customers expect. As the core of our contact centre automation solutions, Nuance Recognizer is built on years of industry-leading expertise, now enhanced with advanced technologies like deep neural networks and machine learning. Our eleventh-generation Automatic Speech Recognition (ASR) engine is designed to deliver better customer interactions, reduce frustration, and improve customer satisfaction by producing intuitive, human-like dialogue at reduced cost.

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AI delivers a modern voice experience

Voice Reimagined white paper

Read how AI is delivering a modern voice experience – in the IVR and beyond.

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FedEx hosted conversational IVR reduces agent calls

FedEx case study

Learn how FedEx used conversational IVR to reduce agent calls and deliver a more natural customer self-service experience.

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Benefits

Features

Reporting & analytics

Nuance analytic tools maximise the value of your speech-enabled self-service tool by:

  • Delivering near real-time visibility into key performance metrics
  • Changing usage trends through out-of-the-box and customisable reports, modern and easy-to-use UI, and drill down capabilities for multi-level reporting and analysis.
Stats

See how our product stacks up

20%

Average reduction in errors across multiple tasks

10x

Improvement in semantic interpretation

75

Languages and dialects for your automatic speech recognition (ASR) self-service system.
Solutions & technologies

Recognising how to improve your IVR

Our expertise, your success

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.

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Resources

Data sheet
Case study
Industry standards

Talk to us about the modern voice experience.