Recognising the power of speech
Nuance Recognizer delivers seamless self‑service and an enhanced customer experience, with lower costs. Choose the market‑leading automated speech recognition engine for more life‑like, personalised customer interaction, driven by advanced AI.
Transform the customer experience
Nuance Recognizer features the industry's highest recognition accuracy, producing natural conversations for the effortless, proactive and intelligent self‑service experience your customers expect. As the core of our contact centre automation solutions, Nuance Recognizer is built on years of industry‑leading expertise, now enhanced with advanced technologies like deep neural networks and machine learning. Our eleventh‑generation Automatic Speech Recognition (ASR) engine is designed to deliver better customer interactions, reduce frustration, and improve customer satisfaction by producing intuitive, human‑like dialogue at reduced cost.
Enjoy the organisational freedom to create and operate speech resources with cloud‑ready capabilities, sensitive data management and integrated tooling.
Together, these capabilities add up to the modern voice experience: elite accuracy, reliability, and ease‑of‑use that will transform the way you care for your customers.
Voice Reimagined white paper
Read how AI is delivering a modern voice experience—in the IVR and beyond.Get it now(pdf. Open a new window)
average reduction in errors across multiple tasks
improvement in semantic interpretation
languages and dialects for your automatic speech recognition (ASR) self‑service system.
Solutions & technologies
Recognising how to improve your IVR
Recognizer transforms your automated IVR into an intelligent self‑service system by turning a one‑way dialogue into a complex, omni‑channel conversation between brand and consumer. AI‑enhanced IVR recognises multiple concepts and responds to changing intent, making it faster and easier for customers to get things done.
Click here to view our infographic(Open a new window)—"Current State of the IVR" to learn how modernising your IVR can improve customer experience
Recognizer leverages Nuance advanced NLU capability to empower users to interact with systems and devices in their own words for contextually aware conversations that are not constrained by a fixed set of responses.
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech‑enabled applications.Explore professional services