Just say why you’re calling and get straight through
Make navigating your call centre as easy as using your voice with a natural language solution that lets customers use their own words to describe why they're calling. Nuance Call Steering routes callers without the need for infuriating menu mazes.
Improve call centre performance
Consumers demand faster, simpler ways to engage with companies and resolve issues. Traditional touch tone‑based IVRs can’t offer the experiences callers receive from other channels. Forward‑thinking companies are enhancing their IVR with natural language technologies to provide a modern IVR experience. Nuance Call Steering is the front door to a new Conversational IVR solution—and the first step in creating a memorable customer experience that whisks callers quickly to where they need to be.
Call steering utilises Natural Language Understanding and advanced dialogue strategies. Customers can say anything they like and not be constrained by fixed menus that don’t meet their needs. Call Steering offers a more natural way to engage the IVR and increases customer satisfaction, shortens call times and improves overall call centre metrics.
Want proof? Check out our infographic—"Current State of the IVR"(Open a new window) to see how companies that modernised their IVR perform 75% better in call intent determination.
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Read how Nuance helped the airline reach new heights in customer service while reducing operation costs.Get it now(pdf. Open a new window)
See how our product stacks up
increase in completed calls in a Healthcare company
reduction in misroutes in Telecom firm
reduction in improvement in automation in Financial services company
The leading natural language solution
Call Steering offers a more natural way to engage the IVR and increases customer satisfaction, shortens call times and improves overall call centre metrics.
Solutions & technologies
Steering your contact centre to better performance
Experienced support for exceptional results
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.Explore professional services(Open a new window)