Get customers to the right place. First time, every time.
Nuance Call Steering creates streamlined, intuitive IVR experiences that shorten call times, increase customer satisfaction, and improve contact centre metrics.
Create seamless IVR experiences
Nuance Call Steering greets customers with a personalised message, or a simple “How can I help you?”, and allows them to describe their needs in their own words.
Using advanced Natural Language Understanding (NLU) capabilities, Call Steering recognises the customer’s intent and automatically navigates them to the most appropriate service area—creating faster, more convenient experiences for customers, and reducing the need for agent-assisted transfers.
Convenient IVR navigation that delights customers
Nuance Call Steering acts as the front door to your Conversational IVR to simplify navigation, accelerate resolution, and free up agents to handle complex cases.
of customers directed to right agent
reduction in misroutes
increase in agent availability
What you get with Nuance Call Steering
Make IVR navigation an effortless experience.