IVR to Digital

Shift callers between channels. Seamlessly.

Move callers from the IVR to Digital channels for a better customer experience.

Move callers to the digital channel

Nuance IVR to Digital is an innovative solution for contact centres that optimises the interactive voice response (IVR) experience by helping targeted callers move seamlessly from traditional phone calls to a digital experience with a virtual assistant or live chat.

Organisations can blur the lines between channels and eliminate silos across their customer service experience by connecting phone and digital channels for effortless interactions between agents, consumers and self‑service.

Nuance IVR to Digital provides a better overall customer experience and enables organisations to reduce support costs, improve customer satisfaction and optimise their channel engagement.

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Don't Make Them Wait interactive infographic(Open a new window)

See how shifting customers between IVR and digital channels delivers a better experience and lower costs.

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IVR to Digital delivers

Learn how IVR to Digital helps optimise service channels and provides a better customer experience.

Improve your customer’s experience

Watch how Nuance IVR to Digital helps a caller shift to the right channel and improves customer satisfaction.

How Modern is Your IVR?

Take this quick assessment to instantly get your IVR maturity score, along with personalised, actionable recommendations that you can start using immediately to drive improvements.

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Increase efficiency and maintain control

Smart technology lets organisations effectively select and move the right calls while allowing customers to opt in.


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Let us help you build the connection between your IVR and digital channels