Innovative technologies powering our solutions
Nuance solutions are backed by core speech technologies—Automatic Speech Recognition, Text‑to‑Speech, Natural Language Understanding and voice biometrics—to help you deliver seamless and secure self‑service automation.
Turn our expertise into your customer experience
Perfected through years of research and development by leading industry experts, Nuance speech technologies power the solutions that enhance billions of customer interactions every year.
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Automatic Speech Recognition (ASR)
Capture speech and accelerate customer self‑service
ASR is the foundation of our automated self‑service IVR and contact centre experience. Accurate, reliable and extremely versatile, this technology enables your customers to interact with the system by simply using their voice.
Self‑service quality you can hear
TTS technology delivers ultimate flexibility in self‑service applications without sacrificing quality. Say hello to the ability to say anything, anytime, anywhere with a diverse voice portfolio, multi‑language capabilities, custom voices and powerful tuning tools.
Say it aloud: Speech solutions deliver for your customers
of consumers prefer speech automation systems (natural language or directed dialogue) to touch tone.
Voice biometrics can authenticate users in five seconds, 80% faster than knowledge‑based authentication
Nuance Recognizer features 85 languages and dialects, so you can implement a multilingual self‑service system from Argentina to New Zealand.
Natural Language Understanding (NLU)
Deliver seamless self‑service, naturally
By learning and adapting to your customer’s natural input, NLU advances the boundaries of human‑machine interaction and enhances self‑service interactions. As a leader in NLU technology, Nuance brings unparalleled expertise—delivering improved routing accuracy, shorter calls and the know‑how to turn caller intent data into a more conversational, intelligent self-service experience.
Securely authenticate with your customer’s voice
Discover how a world without passwords, PINs and security questions enhances the customer experience, reduces agent‑assisted service costs and cuts down on fraud. Nuance voice biometric solutions, deployed at the world’s most trusted financial institutions and innovative enterprises, enables rapid authentication and improves customer satisfaction.