Nuance analytics help you transform data insights into action, so you can deliver a better customer experience and stronger business results.
To truly understand the customer journey, you need insights across all channels. Without robust analytics, it’s easy to miss feedback hidden in contact centre conversations and interactions. These vital insights can guide efforts to increase operational efficiency, reduce churn, manage risk and compliance, and improve the customer experience.
Nuance analytics solutions – ranging from speech analytics to full voice of the customer and customer journey analytics – can identify important customer behaviours that impact your business. Our packaged solutions measure and monitor operations within your channels, uncovering opportunities to improve contact centre performance and reduce costs.
Sources (left to right): Forrester, ZenDesk, Harris Interactive Customer Experience Impact Report, Five9