RBS Group fights fraud and protects customers with Nuance voice biometrics
How do you protect 19 million banking customers from fraud? RBS Group uses Nuance voice biometrics technology to quickly detect fraud attempts coming into its call centre, and disrupt organised crime activities across all its customer engagement channels.
The Royal Bank of Scotland Group (RBS Group) is a private banking and insurance holding company, based in Edinburgh Scotland. RBS Group operates a wide variety of banking brands offering personal and business banking, private banking, insurance, and corporate finance through its offices located in Europe, North America and Asia.
“ With Nuance voice biometrics, we get a clearer view of customer and fraudster behavior, so we can keep genuine customers protected and take the fight to the criminals who are targeting their accounts. ”
Head of Fraud Strategy and Relationship Management
Nuance Security Suite and RBS
Hear how RBS is cutting its fraud losses, generating significant ROI, and safeguarding legitimate customers.