Live chat software: Customer acquisition and support tools for websites

Live assistance and better ROI–just a click away

Reduce online abandonment by making it easy and convenient to contact a live chat agent.

Add superior live assistance to your digital engagement

Research shows that consumers expect immediate answers from the brand in every digital channel. The inability to answer your customers’ questions can quickly drive them away. Delivering prompt live assistance instead makes your customers feel that their needs are being met.

Because Live Chat is integrated into the Digital Customer Engagement platform, you can use business rules on websites to target the right visitors at the right time with the right engagement tool. For example, use virtual assistants to engage the broader audience and answer repetitive questions. Then use live chat to answer complex enquiries and assist high-value customers.

Increased mobile usage and a mobile mind shift led to the rise of customer service messaging. Nuance Digital Engagement Platform enables you to immediately react to your customers’ enquiries coming from messaging channels but allows them to continue the conversation on their terms.

We make sure that your customers are always engaged throughout the online experience. Features like intelligent queuing to reduce waiting times, skills-based routing to provide your customers with the best agent to solve their issue and contextual transfer of all important information to the live chat agent enables you to increase the effectiveness of the customer experience.

Get our latest resources
Live chat software white paper for business enterprises

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement solutions to meet rising expectations and capture loyalty.

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Live chat: Messaging done right

Messaging done right white paper

Four customer service messaging best practices for seamless omni-channel engagement.

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Benefits

Stats

See how our product stacks up

50%

increase in conversion rate using a co‑browse tool compared to the site average

15%

decrease in live agent transfer rates by implementing accurate agent routing rules

50%

of all chat-assisted sales are driven by targeted proactive chats

Features

Seamless, conversational, effective

Prompt live assistance makes the customer feel that their needs are being met.

What people are saying about Nuance Live Chat

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Resources

Video
Data sheet
White papers

Talk to us about Nuance Live Chat.

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