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Omni-channel Customer Engagement for Retail

Simplified and seamless
—creating a superior shopping experience

With more options and higher expectations, customers are seeking more unified, personalised and seamless experiences from retail organisations—whether those interactions occur in stores, online, remotely, or in any combination of the three. Learn how cutting-edge voice, digital, and messaging solutions can transform customer experiences—and improve business operations.

See why Nuance was chosen by 10 of the top 15 global retailers.

Improve customer acquisition, engagement, and retention

Nuance AI-powered, omni-channel platform delivers extraordinary results for retailers from seemingly subtle changes.

85%

first contact resolution delivered by virtual
assistant for top
five global apparel
retailer

£2M

saved by top ten UK retailer in first year through virtual assistant containment

23%

increase in overall sales conversion rate with live chat at tier-one mobile carrier

30%

reduction in transfers out of IVR at leading eCommerce retailer

Benefits

Engage customers throughout the omni-channel retail journey

Enhance effectivity, improve acquisition, and increase average sale by removing friction across channels.

From complicated and time consuming, to simple, secure, and efficient engagements

See how using intelligent engagement capabilities can make all the difference in retail. Help provide the level of service your customers have come to expect.

Solutions

Deploy solutions designed to
thrill customers

Resources

Guides
Customer Announcements
Case Studies

We understand the demands of retail.
Let's work together to meet them.