Omni-channel Customer Engagement for Retail

Simplified and seamless—creating a superior shopping experience

With more options and higher expectations, customers are seeking more unified, personalised and seamless experiences from retail organisations—whether those interactions occur in stores, online, remotely, or in any combination of the three. Learn how cutting-edge voice, digital, and messaging solutions can transform customer experiences—and improve business operations.

See why Nuance was chosen by 10 of the top 15 global retailers.

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Top 5 reasons why retail chatbots fail (and how to fix them)

There’s no doubt that chatbots and virtual assistants can help any retail brand deliver stand out shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers.

Download your copy of our eBook today and learn how you can improve your customer experience while increasing ROI.

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eBook: Retail chatbot fails

Download the eBook to uncover essential advice for designing a new bot or troubleshooting your existing one.

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Improve customer acquisition, engagement, and retention

Nuance AI-powered, omni‑channel platform delivers extraordinary results for retailers from seemingly subtle changes.


first contact resolution delivered by virtual assistant for top
five global apparel retailer(pdf)


saved by top ten UK retailer(pdf) in first year through virtual assistant containment


increase in overall sales conversion rate with live chat at tier-one mobile carrier


reduction in transfers out of IVR at leading eCommerce retailer


Engage customers throughout the omni‑channel retail journey

Enhance effectivity, improve acquisition, and increase average sale by removing friction across channels.

From complicated and time consuming, to simple, secure, and efficient engagements

See how using intelligent engagement capabilities can make all the difference in retail. Help provide the level of service your customers have come to expect.


Deploy solutions designed to thrill customers


Customer Announcements
Case Studies

We understand the demands of retail. Let's work together to meet them.