Customer service and sales solutions for telecommunications

Give customers exactly what they want

Let Nuance help transform your customers' digital journey by delivering an omni-channel platform that offers a tailored experience, gives customers the right information at the right time and allows them to experience levels of service that will make them loyal for years.

An interaction may start with a virtual assistant to discover the issue. The assistant may send a text with a link to the relevant page on your website. It may suggest offers to be emailed or present an instant mobile payment solution. It sounds complex, but the Nuance omni-channel platform can deliver this level of customer service seamlessly and with a positive effect on your bottom line.

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Windstream case study

Read how Nuance helped Windstream reinvent their online customer experience with Nina Web.

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Telco Industry's Quest for Digital Transformation white paper

Telco industry white paper

Explore how omni-channel customer engagement has impacted three global telecommunications leaders.

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Benefits

Increase account enrolments

You can help your customers throughout their purchase journey. Whether you offer virtual assistance to help educate on plans and products or deliver live chat assistance to walk through the process of setting up an account, Nuance’s product offerings provide a solution for all touch-points of the customer journey.

Reduce operating costs and boost customer satisfaction

Lower operating costs by authenticating consumers by their voice. Transfer high volume voice calls such as password resets, contract information or data increases to low-friction digital channels for faster and better services.

Create upsell opportunities

Send your customers a tailored message surprising them with an upgrade offer or new plan information. You can inform and remind customers of their options with outbound messaging. It’s a great way to increase your customer touch points.

Stats

See how our product stacks up

75%

of chats deflect a call

25%

reduction in online support costs

20%

sales conversion uplift

Telecommunications expertise in action

See how we've helped industry leaders drive real-world results.

Video

Bright House Networks
Hear how Bright House Networks’ natural language-based customer self-service system put their IVR service on steroids.

Case studies

Turkcell Global Bilgi
Natural language call steering routes Turkish telco customers within 20 seconds.

What our customers are saying

One of the largest wins that the call steering system provides Turkcell Global Bilgi is an increase in efficiency. Services that are otherwise impossible to deliver can now be provided more accurately and with higher quality. Enabling a transaction in just 20 seconds is undoubtedly an added value.

Fahri Arkan

IT Assistant General Manager for Turkcell Global Bilgi

The voice channel is the front door for the majority of customers, so it was imperative that we provide a world-class customer experience. Our business strategy is to be a best-cost operator so we can increase our volume of customers without driving up operating costs. This scenario is very difficult to handle in the conventional contact centre, and our customers hate touch-tone IVR systems. It was clear from the beginning that speech recognition had matured to the point where it could meet our requirements.

Adam Spence

Technical Solutions Manager for Vodafone Australia

The Nuance team continually fine-tuned the collections applications, including the calling strategy and message script. They know collections and optimised our solution very quickly.

Director of Customer Finance for major wireless provider

Experienced services connecting you to exceptional results

Get the most out of your investments by engaging Nuance for professional services that transform technology into intelligent solutions. We’ve been working with leading communications providers for over 20 years. We know your business and your contact centre solution needs.

Explore professional services

Support

Telecommunications - Customer service and sales solutions through a world-class platform.

Make your customer service a joy to experience

Give customers exactly what they want

Get our latest resources

Benefits

Increase account enrolments

Reduce operating costs and boost customer satisfaction

Create upsell opportunities

Stats

See how our product stacks up

75%

25%

20%

Telecommunications expertise in action

Video

Case studies

What our customers are saying

One of the largest wins that the call steering system provides Turkcell Global Bilgi is an increase in efficiency. Services that are otherwise impossible to deliver can now be provided more accurately and with higher quality. Enabling a transaction in just 20 seconds is undoubtedly an added value.

Fahri Arkan

Adam Spence

The Nuance team continually fine-tuned the collections applications, including the calling strategy and message script. They know collections and optimised our solution very quickly.

Director of Customer Finance for major wireless provider

Experienced services connecting you to exceptional results

We understand the demands of telecommunications.
Let’s work together to meet them.

Choose your country.

ABOUT NUANCE

BLOG + COMMUNITIES

SUPPORT

Support

Telecommunications - Customer service and sales solutions through a world-class platform.

Make your customer service a joy to experience

Give customers exactly what they want

Get our latest resources

Benefits

Increase account enrolments

Reduce operating costs and boost customer satisfaction

Create upsell opportunities

Stats

See how our product stacks up

75%

25%

20%

Telecommunications expertise in action

Video

Case studies

What our customers are saying

One of the largest wins that the call steering system provides Turkcell Global Bilgi is an increase in efficiency. Services that are otherwise impossible to deliver can now be provided more accurately and with higher quality. Enabling a transaction in just 20 seconds is undoubtedly an added value.

Fahri Arkan

Adam Spence

The Nuance team continually fine-tuned the collections applications, including the calling strategy and message script. They know collections and optimised our solution very quickly.

Director of Customer Finance for major wireless provider

Experienced services connecting you to exceptional results

We understand the demands of telecommunications. Let’s work together to meet them.

Choose your country.

ABOUT NUANCE

BLOG + COMMUNITIES

SUPPORT

We understand the demands of telecommunications.
Let’s work together to meet them.