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Telecommunications—Customer service and sales solutions through a world-class platform.

Make your customer service a joy to experience

Nuance transforms every customer contact by offering the most convenient solution each time.

Give customers exactly what they want

Let Nuance help transform your customers' digital journey by delivering an omni‑channel platform that offers a tailored experience, gives customers the right information at the right time and allows them to experience levels of service that will make them loyal for years.

An interaction may start with a virtual assistant to discover the issue. The assistant may send a text with a link to the relevant page on your website. It may suggest offers to be emailed or present an instant mobile payment solution. It sounds complex, but the Nuance omni‑channel platform can deliver this level of customer service seamlessly and with a positive effect on your bottom line.

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Windstream case study

Windstream case study

Read how Nuance helped Windstream reinvent their online customer experience with Nina Web.

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Telco Industry's Quest for Digital Transformation white paper

Telco industry white paper

Explore how omni‑channel customer engagement has impacted three global telecommunications leaders.

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Benefits

Increase account enrolments

You can help your customers throughout their purchase journey. Whether you offer virtual assistance to help educate on plans and products or deliver live chat assistance to walk through the process of setting up an account, Nuance’s product offerings provide a solution for all touch-points of the customer journey.

Reduce operating costs and boost customer satisfaction

Lower operating costs by authenticating consumers by their voice. Transfer high volume voice calls such as password resets, contract information or data increases to low‑friction digital channels for faster and better services.

Create upsell opportunities

Send your customers a tailored message surprising them with an upgrade offer or new plan information. You can inform and remind customers of their options with outbound messaging. It’s a great way to increase your customer touch points.

See how our product stacks up

75%

of chats deflect a call

25%

reduction in online support costs

20%

sales conversion uplift

Telecommunications expertise in action

See how we've helped industry leaders drive real-world results.

Video
  • Bright House Networks
    Hear how Bright House Networks’ natural language-based customer self-service system put their IVR service on steroids.
Case studies

What our customers are saying

Experienced services connecting you to exceptional results

Get the most out of your investments by engaging Nuance for professional services that transform technology into intelligent solutions. We’ve been working with leading communications providers for over 20 years. We know your business and your contact centre solution needs.

Explore professional services

We understand the demands of telecommunications. Let’s work together to meet them.

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