Less churn, more revenue
Nuance telecommunications solutions enable telcos to increase automation, improve customer satisfaction and lifetime value, drive out costs, and protect every interaction.
Experiences that stand out—at the moments that matter
Nuance solutions empower leading telcos—including 9 of the top 10 global telcos*—to deliver seamless, effective, and secure experiences in voice and digital channels at any or all moments in the customer journey.
Our proven conversational AI solutions, backed by unparallelled professional services expertise, help telcos worldwide to improve customer satisfaction, reduce churn, and boost revenue—all while protecting the brand with advanced biometric security.
Deliver measurable business impact with proven AI solutions
Leading telcos use Nuance intelligent engagement and security solutions to create automated, personalised, and frictionless omnichannel customer experiences at scale.
Deliver effortless, conversational engagements in every channel to differentiate your brand on customer experience instead of joining the race to the bottom on price. Offer personalised, proactive, and predictive service to improve NPS and CSAT scores, drive loyalty, and increase customer lifetime value. And provide effortless, voice‑enabled entertainment experiences with Dragon TV.
Protect your customers and your brand from SIM swaps and other account fraud with intelligent fraud prevention solutions that authenticate people based on who they are, not what they know or something they have. Use multimodal biometric authentication to make it easier for customers to do business by facilitating secure self‑service across voice and digital channels.
Use our AI‑first approach to automate as much as possible and give agents AI‑based tools and insights that increase productivity, effectiveness, and job satisfaction. Continuously improve your operations by using omnichannel analytics to pinpoint the best areas for optimisation that will help you drive down average handle time, reduce agent churn, and increase first contact resolution.
Explore five personalisation principles brands can employ to deliver experiences that meet and exceed customer expectations.
annual fraud savings using voice biometrics
containment in self‑service app
savings through just one digital channel at a tier one carrier
transactions per month with Dragon TV
Biometrics in telecoms
See how a strategic collaboration between Nuance and Microsoft is helping telcos prevent fraud and improve customer experiences.
Future Forward: CX strategies and opportunities for telcos(pdf. Open a new window)
Discover six ways you can bring your CX vision to life with confidence.
Creating Compelling Customer Conversations with KPN
Learn how the KPN team integrated Nuance Intelligent Virtual Assistant to its live chat service
Creating Compelling Customer Conversations with Deutsche Telekom
Learn how Deutsche Telekom deployed voice biometrics and had 200,000 voiceprints created in 5 months.