Support

Authentication – Voice and behavioural biometrics

Authenticate customers with biometrics

As the market leader in multi-modal biometric authentication, Nuance can help you identify and verify your customers — simply and securely with their voice, behaviour and other characteristics.

Multi-modal biometrics: Simpler, stronger customer authentication

Start each customer interaction with effortless authentication. Nuance has pioneered many applications for voice and facial biometrics – passive and active authentication, fraud prevention, public security to provide solutions to organisations worldwide.

Now enterprises can enhance security and provide customers with a choice of how they authenticate themselves. The popularity of biometric authentication has exploded in the past few years. According to Opus Research, there will be more than a half-billion voiceprints alone by 2020. It’s not hard to see why, as people become more and more comfortable with biometric authentication, enterprises are using multi-modal biometrics to improve security while keeping customers happy.

Get our latest resources
Voice and behavioural biometric case study

Virginia Credit Union case study

Read how Nuance voice biometrics improves the member experience and agent satisfaction.

Get it now
Voice and behavioural biometric white paper

The Essential Guide to Voice Biometrics white paper

Learn more about voice biometrics technology, real-world use cases across customer channels and three action steps to help you get started.

Get it now

Secure biometric authentication: a customer's view

What makes a customer happy? Being able to get right to their problem without having to prove who they are. With Biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.

Benefits

Stats

Heed the call of smarter authentication

49%

of users say authentication is time‑consuming and frustrating.

67%

of mobile users reset passwords at least once a month and usually reuse a password.

5X

On average, an account takeover incident costs consumers five times more than any other type of fraud.

Nuance Internal Customer Research 2016</sup

Modalities

Using voice biometrics for customer authentication

Leading financial institutions are leveraging voice biometrics to keep customers secure — and fraudsters at bay. Watch this video to hear about the benefits voice biometrics provides for your customers and your organisation.

What our customers are saying about Nuance biometrics

Resources

Case studies
White paper
Analyst reports
Data sheet
Blog

Learn how Nuance can help you unlock the value of your customer's voice.