Customer care solutions—Omni-channel customer service solutions

Behold the value of customer care

Nuance Customer Care solutions can help your business increase customer lifetime value and retain your customer base—all while reducing cost and churn. Welcome to digital customer service.

Gain higher satisfaction at a lower cost

Let’s cut right to the chase: Nuance’s digital Customer Care solutions can cut your customer support costs by 25%. We deliver engagements powered by AI technology—and managed through field-tested best practices—to create a huge impact on your customer experience. Our solution enables your company to:

  • Proactively provide omni‑channel customer service.
  • Focus on account support, service and retention with value in call deflection, first contact resolution and customer lifetime value.
  • Identify account growth opportunities.
  • Target customers that have high propensity to churn.
  • Facilitate effortless digital customer care.

Nuance Customer Care solutions have delivered customer satisfaction scores above 80%—and we’re ready to help you achieve similar results.

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Opus Research 2021: Decision Makers’ Guide to Enterprise Intelligent Assistants

Discover why Nuance received the highest rating in Opus Research’s 2021 Enterprise Virtual Assistants Evaluation.

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Customer service solution white paper (pdf. Open a new window)

McKinsey: Winning the expectations game in customer care white paper(pdf. Open a new window)

Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.

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Digital customer care is fast approaching


of customer relationships with an enterprise will be managed without human contact by 2020.

Source: Gartner


Reinvent your customer experience

Learn how Nuance Customer Care solutions can help you deliver the service experience your customers deserve.