Industry‑leading innovation meets advanced AI
Nuance core technologies power the solutions that enhance billions of customer interactions every year. Perfected through years of research and development, our proven technologies elevate the conversation with advanced AI and integrated tooling.
Nuance Transcription Engine (NTE) quickly and reliably delivers search‑optimised text output from multi‑speaker audio files, allowing organisations to turn enormous volumes of audio into a meaningful assets.
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Automatic Speech Recognition (ASR)
Technology that recognises what your customers need
Automatic Speech Recognition is the foundation of our automated self‑service contact centre experience. Accurate, reliable and extremely versatile, this technology enables your customers to interact with the system by simply using their voice.
Nuance Recognizer is the software at the core of our contact centre automation solutions, delivering the industry's highest recognition accuracy while encouraging natural, human‑like conversations for self‑service customer interactions.
Hearing is believing
The latest advances in TTS technology deliver ultimate flexibility in self‑service applications without sacrificing quality. A diverse voice portfolio, multi‑language capabilities, custom voices and powerful tuning tools make an investment in voice talent obsolete.
Nuance Vocalizer is an enterprise-ready spoken output engine that enhances the IVR experience and enables more human, personalised customer interactions. And it comes equipped with 53 languages and over 119 voices.
Natural Language Understanding (NLU)
Smart technology for a seamless self‑service experience
Natural Language Understanding advances the boundaries of human‑machine interaction. By learning and adapting to your customer’s natural input, NLU redefines the user experience and creates new opportunities to improve self‑service interactions.
Nuance Call Steering lets customers use their own words to describe why they are calling, resulting in a faster, more direct path to resolution while increasing automation, reducing transfers and improving customer satisfaction.
Our virtual assistant, Nina, transforms your website and mobile experiences by engaging with your customers conversationally as a human employee would—all while reducing operating costs and increasing shopping basket value and conversions.
Safe and secure by the sound of your customer’s voice
Improving the customer experience, reducing agent‑assisted service costs and cutting down on fraud. This is the proven track record of Nuance Voice biometric solutions, deployed at the world’s most trusted financial institutions and innovative enterprises. Discover a world without passwords, PINs and security questions.
Transform the call centre experience by eliminating the interrogation process at the beginning of each call—cutting down average handle time and fraud while increasing upsell opportunities.