Artificial intelligence technology - AI technology solutions for smarter customer self-service.

AI innovations for an omni-channel world

Nuance omni-channel customer engagement solutions can help you deliver world-class, differentiated customer experiences powered by artificial intelligence.

Bring intelligence to life™

Engage your customers with AI-powered systems

AI is driving new customer engagement capabilities across channels and around the world. The explosion of touchpoints like chat bots, virtual assistants, in-app messaging and two-way SMS – plus conversational IVR, mobile and web – require intelligent systems that are smarter, faster and more scalable than ever.

Nuance’s AI-powered, omni-channel customer engagement solutions recognise human speech and language, interpret the meaning of words and data, and apply context and reasoning to each interaction. All to deliver the outcomes, recommendations and decisions that meet and exceed the increasing expectations of your consumers. By innovating on a global scale, we aim to reinvent the relationship between humans and technology. Your customers are ready. Are you?

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Artificial Intelligence technology Opus research

Opus Research: The Intelligent Assistance Playbook

Learn how to integrate intelligent assistance and authentication into your self-service strategies.

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Forbes top 10 Artificial Intelligence solutions

Forbes: Top 10 Hot Artificial Intelligence (AI) Technologies

Check out the breakthrough AI technologies that are reshaping the world of customer service.

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Benefits

Leverage AI for intelligent customer engagement

For more than 20 years, Nuance has been at the forefront of conversational AI, delivering innovations in speech recognition, Natural Language Understanding (NLU), conversational dialogue and Text-to-Speech (TTS) – and developing systems that learn from their interactions and experiences with humans to drive automation and improve the customer experience.

Conversational AI: the core of intelligent self-service

Nuance develops intelligent systems that listen, understand and respond to voice and text – making it natural and easy for consumers to engage with devices, services and applications across conversational IVR, mobile and web. By integrating systems that hold two-way conversations, understand words and colloquial expressions and maintain context throughout the human-to-machine engagement, your company will deliver effortless self-service experiences for customers.

Human-assisted AI: partnering AI systems with humans

While modern intelligent systems such as chatbots and virtual assistants leverage big data and human input to emulate live agents, they have – and know – their limits within the self-service engagement. That’s when your live agents can seamlessly step in, tapping into relevant context and information from the self-service interaction. Nuance’s AI systems listen, learn and deliver progressively better outcomes through this learning loop – so you can deliver optimal experiences for your customers.

Cognitive AI: predictive reasoning for superior service

Consumers expect personalised interactions with intelligent systems that can learn what matters to them, offer relevant information and predict what’s next. We’re pioneering logic and reasoning through cognitive AI so that systems recognise and remember historical patterns, then anticipate and act on customer needs – long before they arise.

Stats

The future is intelligent

85%

By 2020, enterprise customers will manage 85% of their relationships without human interaction. The smart machine era will be the most disruptive in the history of IT.

Gartner

Resources

What a pair! Intelligent self-service and human agents work together to drive exceptional experiences
  • Explore how to improve your customer service with artificial intelligence.
2017 Will Be the Battle of the Bots
  • Read how 2017 will usher a new era of chatbot technology that is leaner, smarter and more intuitive than ever.
Human-assisted virtual assistants get smart with big knowledge
  • Learn how human and automated virtual assistants might cooperate to get things done for the customer.

Learn how Nuance can help you
differentiate your customers’ omni-channel experiences through the power of AI.

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