Predict why customers will contact you before the need arises
Nuance Prediction Service uses artificial intelligence to predict customer intent and take the right action to proactively meet their needs.
Powerful prediction for personalised, and effective, customer engagements
With Nuance Prediction Service, organisations can create highly personalised experiences, powered by AI, that enables them to take proactive action that elevates the customer's experience and improves business results.
Customer demands are rising and changing fast. Organisations need to keep up and offer great service while still focusing on operational efficiency. Predictive solutions can help. Nuance Prediction Service analyses aggregate customer data from across all channels to model and determine intent and selects the right next step to service customer needs.
Prediction services are limited only by your imagination. Popular use cases include:
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Customer service leader and author Shep Hyken spoke with Robert Weideman, Executive Vice President and General Manager of Nuance Enterprise, to understand how Nuance is using AI for improved customer service.Get it now(Open a new window)
Prediction delivers results
See how the Nuance Prediction Service works to help organisations create highly personalised experiences that improve business results.