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Nuance Experience Studio (NES) is a tool that allows organisations to build omni-channel solutions on one Natural Language Understanding (NLU) and grammar model - giving them the ability to create once and deploy across many channels.
In today’s omni-channel world, organisations need each service channel including the IVR and virtual assistant to perform their best. They invest in NLU models to offer a superior experience and must continuously tune and maintain the system to ensure effectiveness. And since in most cases each channel runs off a different NLU engine, there are significant time and financial investments required to create and update along the way. Plus, the customer experience is disconnected and varied from one channel to the next.
Forward-thinking organisations are building omni-channel solutions that create a consistent experience for customers moving from the IVR to a virtual assistant or mobile application. To achieve this, they seek to build one NLU model – or brain – to support all channels and stop supporting multiple NLU models and grammar libraries, which is costly and time-consuming.
To achieve this, they need a tool that allows them to “build once, use many” and deploy that single NLU model across multiple channels.
Nuance Experience Studio allows organisations to build a true omni-channel solution using one NLU model that works for both the IVR and virtual assistant and empowers their employees (including non-speech scientists), increases their ability to self-serve the system and reduces total cost of ownership.
Learn more about Nuance Experience Studio, key features and the benefits to an organisation.
Get it nowReduce the need for specialists to make ongoing adjustments. NES offers a simplified interface that let’s both technical and non-speech scientists tune and maintain the NLU models – allowing them to move faster and save money for everyday maintenance.
Easy-to-use self-help tools give organisations the power to self-serve their own NLU models at the time and pace that meets their needs. When used with the IVR and Nina virtual assistant, NES implementations share a single project and model, meaning that changes and enhancements apply to both channels immediately.
Maintaining multiple models increases the cost and burden on an organisation. With Nuance Experience Studio, companies achieve savings by reducing ongoing maintenance costs and the need for outside service providers.
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Simple user experience allows non-speech scientists to adapt the system and get updates live and faster – increasing the number of people who can build and maintain NLUs.
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Rapidly create new NLU models and accelerate development with starter packs based on the most common terminology by industry.
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