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We'll let you in on a secret: Digital hasn't killed voice. In fact, it's made voice more important than ever.
In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking. They're used to having connected, conversational, effortless experiences, which means every one of your customer engagement channels—from IVR to mobile to web—needs to deliver them.
That's where The Modern Voice comes in: combining AI-powered, enterprise-grade speech technologies to enable automated, intelligent, contextual conversations that feel almost human.
Using natural, conversational language makes life easier for your customers (that's a big boost for satisfaction and loyalty). And greater automation and self-service makes life easier for you (with a big drop in operational costs, too).
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Discover how Nuance’s advanced speech technologies can help your business automate more, reduce costs and deliver the brand experience your customers expect.
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Discover how the innovations behind The Modern Voice can have a big impact on your CSAT scores and your bottom line.
Get it nowThe Modern Voice makes the dream of intelligent, autonomous, conversational interactions a reality. So engaging with your brand becomes much less effort for customers—and serving customers becomes much less expensive for you.
You've got two options: Stick with the same old, same old and hope for the best, or push yourself to be better and give customers the effortless experiences they crave.
Massive R&D investments in conversational AI technology? Check.
Decades of leadership in natural language processing? Also check.
Deep experience of helping ambitious organisations enhance customer care?Yup.
That's what it takes to deliver The Modern Voice. And here's what it gives you…
Great automatic speech recognition (ASR) makes the difference between an effortless experience and a frustrating one. Nuance Recognizer uses AI to provide unprecedented accuracy in speech recognition, capturing changing intent in complex, multi-channel dialogues—so your customers always feel they're understood.
Text-to-speech (TTS) is the voice of your brand—make it stand out. Nuance Vocalizer offers advanced, automated voice for IVR, mobile channels and more, so you can bring an engaging, consistent brand voice to all channels. Powered by AI, it uses deep neural networks to create natural sounding speech in 53 languages and 119 voice options. With Vocalizer, your brand can say whatever you want it to and whenever you need it to—without having to hire, brief or record voice talent.
Take control of your voice with DIY IVR tools. Our easy-to-use tools and NLU starter packs (including industry-specific language) make it faster and simpler to develop, deploy and maintain the cross-channel voice apps that set your brand apart.
Get more value from your IVR and voice apps. Nuance reporting and analytics gives you clear visibility into how your IVR is performing and how customers are using it, so you can continually optimise your customer experience for even better ROI.
Say hello (or hi, or howdy, or hola) to Zoe—just one of our new text-to-speech voices. Let Zoe show you how good The Modern Voice can be.
Still think your IVR is just a cost of doing business? Time to wake up and smell the AI.
With intelligent technology enabling natural interactions and effortless, connected self-service experiences, your IVR becomes a key part of your brand identity, rather than just a way to deflect calls.
And the value extends beyond the IVR, too. With DIY tools and analytics, you can serve customers better-and more cost-effectively-with frictionless experiences across IVR and digital channels.
See how much more you could achieve with The Modern Voice. Schedule a meeting now or get in touch with your account executive to learn everything you need to know.
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