Claims documentation inefficiencies are causing rapid cost escalation for insurance carriers of all types and sizes. In fact, field agents and adjusters — who spend as much as 50% of their day typing reports and documentation — find it increasingly difficult to meet claims quotas. Lengthy manual input for forms and reports slows down response to customer claims, compromises the quality and thoroughness of required documentation, and triggers low morale and high employee turnover. Fortunately there’s a better way. Dragon Speech Recognition Solutions dramatically reduces the time it takes to complete documentation. With Dragon, field agents and adjusters can dictate documents three times faster than typing — with up to 99% accuracy — using most Windows-based applications. They can use simple voice commands to collapse multi-step processes and capture and re-use data across multiple, disparate applications.
Increase Claims Handling Speed and Efficiency with Speech Recognition
This whitepaper explains how organizations are using speech recognition solutions to streamline the claims process. Replacing manual data entry with speech recognition saves each claims agent several hours per work day. Because claims are processed much faster, adjusters can handle more claims with higher quality. Faster report creation means faster response to customer claims.