Baptist Health South Florida is a six-hospital system in
Miami and the Florida Keys with a large international
presence throughout the Caribbean. Its 15,000
employees and 2,200 physicians in virtually all
specialties serve over a million patients a year from
around the world.
Historically, Baptist completed chart reviews after patients had been discharged from the hospital. The retrospective requests to update clinical documentation met with physician resistance, with only a 20% response rate, and missed opportunities to improve quality and receive appropriate reimbursement.
Lorena Chicoye, MD
Corporate Medical Director