Press releases

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23/09/2020 Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform
Strategic partnership results in the first mobile telco cloud-native platform with built-in Conversational and Engagement AI Services
04/06/2020 Nuance AI Enables Organisations to Prioritise and Protect Elderly Citizens Using the Sound of Their Voice
Telefónica is first to deploy voice biometrics to ensure those most impacted by COVID-19 get priority service in an easy, secure way
27/05/2020 Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank
Millions of phone banking customers benefit from fast, safe and simple verification process while removing the need to worry about passwords or security questions
14/04/2020 Top Independent Research Firm Names Nuance a Leader in Digital-First Customer Service
Nuance cited as “outstripping its rivals with leading conversational AI for chatbots”
14/04/2020 With Contact Centres Facing a Surge in Callers, Nuance Introduces AI that Eliminates Putting Customers On-Hold
With Voice-to-Agent messaging, consumers can leave a detailed message that is automatically transcribed, understood and routed to agents using Nuance Conversational AI
06/04/2020 Nuance Announces Free COVID-19 Documentation Templates for all Dragon Medical Users and Mobile Solutions for Care Teams
Solution developed in response to NHS requests to help doctors, nurses and allied health professionals in these challenging times
24/02/2020 Nuance Announces the General Availability of Ambient Clinical Intelligence
AI-powered ambient solution already improving physician productivity, patient throughput, and 88% higher physician satisfaction scores
06/02/2020 Nuance Brings Cloud-Based Dragon Professional Anywhere to the UK
21/11/2019 Nuance Earns Highest Score in Opus Research’s 2019 Enterprise Virtual Assistants Evaluation
End-to-end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as only vendor of 16 with perfect score
17/10/2019 Nuance and Microsoft partner to transform the doctor-patient experience
Strategic partnership accelerates the delivery of ambient technologies to reduce clinician burnout by enabling doctors to focus on patients, while AI focuses on administrative tasks
02/10/2019 Nuance Gatekeeper Delivers AI-Powered Security and Biometrics to Attack $4 Trillion [1] Global Fraud Problem
Cloud-native solution includes Nuance’s market leading biometrics technology that authenticates over 1B customers a year across voice & digital channels
12/09/2019 Nuance Expands Open Architecture to Deliver More Flexible, Enterprise-Grade Conversational AI
New Intelligent Engagement Services and cloud-native approach bolster third-party integration capabilities and offer organisations more control