Conversational AI solutions for telecommunications

Less churn, more revenue

Nuance telecommunications solutions enable telcos to increase automation, improve customer satisfaction and lifetime value, drive out costs, and protect every interaction.

Experiences that stand out—at the moments that matter

Nuance solutions empower leading telcos—including 9 of the top 10 global telcos*—to deliver seamless, effective, and secure experiences in voice and digital channels at any or all moments in the customer journey.

Our proven conversational AI solutions, backed by unparalleled professional services expertise, help telcos worldwide to improve customer satisfaction, reduce churn, and boost revenue—all while protecting the brand with advanced biometric security.

*Excluding China

Benefits

Deliver measurable business impact with proven AI solutions

Leading telcos use Nuance intelligent engagement and security solutions to create automated, personalized, and frictionless omnichannel customer experiences at scale.

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Winning big with AI‑first personalization

Explore five personalization principles brands can employ to deliver experiences that meet and exceed customer expectations.

Real‑world business outcomes

$2.5M

annual fraud savings using voice biometrics

88%

containment in self‑service app

$3.8M

savings through just one digital channel at a tier one carrier

2.2B

transactions per month with Dragon TV

Resources

Case study
White paper
Analyst report
Guide

Learn how to improve lifetime customer value and revenue while reducing costs.