Omnichannel customer engagement

Intelligent, AI‑powered customer engagement in every channel

Trusted by the Fortune 100 to improve customer and agent experiences while reducing costs and increasing revenue. We help leading brands empower agents, prevent fraud, and deliver superior experiences across any or all moments of the customer journey.

Our AI‑first approach

Delivering the omnichannel experiences customers expect requires an AI‑first approach. It’s only by combining automated and human engagement that you can achieve the best business outcomes.

Our solutions bring AI‑first to life

Nuance omnichannel customer engagement solutions bring the power of conversational AI to the contact center and beyond.

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Man speaking on phone for authentication and fraud prevention
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Real‑world business outcomes

Our intelligent engagement and security solutions help enterprises worldwide—including 75 of the Fortune 100—achieve remarkable business results.

20%

increase in agent + employee satisfaction

50%

CSAT increase

80%

increase in NPS

85%

automated first contact resolution

2B+

fraud prevention savings

3B+

annual savings

40%

AHT reduction

40-50%

average containment rate

2X

conversion rate

3X

improvement in upsells

150%

improvement in new sales

300%

ROI from reduced fraud-related losses

The Nuance difference

Delivering superior outcomes across any or all moments of a customer's journey

Multiply your benefits

Customers who embrace an AI-first approach across the entire customer journey...

Receive more recognition for omnichannel customer service
Achieve greater cost savings with omnichannel customer engagement
Outperform peers in financial outcomes with omnichannel customer engagement
Proven AI backed by large, industry‑specific language repositories
90%

NLU intent recognition

99%

biometric authentication
success rate

90%

detection of fraud attempts

Award-winning excellence delivers results

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Learn how we can help you deliver superior experiences—and superior business outcomes—at any or all moments of the customer journey.