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Intelligent customer engagement powered by AI

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Give customers peace of mind with the information and next steps they need, while reducing costs for you.

Engage your customers across touchpoints, channels and devices

It's a brave new world. Siloed experiences no more.

New channels create new touchpoints and new opportunities to engage⁠—all while consumer expectations continue to soar.

At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organizations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations—from an ever‑growing array of devices and across all channels and touchpoints.

These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human‑like interactions and omni-channel engagements that combine assisted and self‑service, whether for customer acquisition or customer care.

Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools. And all are deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organizations like yours. Whatever you need to satisfy you customers' and agents' demands, Nuance delivers.

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A catalyst for CX success

Catalyst for CX Success

Insights and resources on how organizations can better manage customer engagement amid disruption—and beyond.

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Nuance earns highest score in Opus Research’s 2019 Enterprise Virtual Assistants evaluation

End‑to‑end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as the only vendor among 16, with a perfect score.

Solutions

Turn potential customers into brand loyalists

Nuance IQ Magazine

Inside the DIY revolution

Your customers seek omni‑channel engagement

90%

of customers expect consistent interactions across channels

80%

Report receiving conflicting information between channels.

57%

Call when they can’t find what they need online.

Industry expertise

Your industry is our expertise

For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results‑focused approach to deliver customized solutions that solve your unique industry needs.

Technologies

Powering the customer experience

Real world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi‑channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Results American Airlines is writing home about

$5M

Saved in call automation

27%

Fewer callers asking for agent at main menu (down to 9%)

Learn how Nuance can help differentiate your business with omni‑channel customer engagement solutions powered by AI.