Conversational AI solutions for retail

Put your brand ahead of the pack

Whether you need a virtual assistant that predicts what shoppers want before they ask, or efficient agents who boost your conversion rate and increase your sale size, Nuance AI for retail solutions can help.

Attract and retain more shoppers

More than half of the world’s largest retailers use Nuance solutions to provide consistent, seamless, and secure retail experiences across voice and digital channels—from the IVR and the contact center to messaging apps and smart speakers.

Nuance retail solutions are powered by proven AI and advanced biometric security, enabling brands to deliver conversational, personalized customer engagements at scale to increase customer satisfaction and loyalty while reducing costs.


Standout conversational experiences. Results that speak for themselves.

Nuance conversational AI solutions power exceptional shopper experiences, from predictive self‑service through a virtual assistant to proactive order status updates.

Retail chatbot fails

11 reasons they break and how to fix them. Essential advice for designing a new bot or troubleshooting your existing one.

Real‑world business outcomes


reduction in call transfers


CSAT score


of final answers provided by virtual assistant

Better digital retail experiences, faster.

Speed deployment of a superior digital customer experience in as little as four weeks with Nuance Retail Essentials for chatbots and VAs. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, enabling brands to provide personalized responses across any channel and the ability to escalate to live chat as needed.

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