Omni-channel customer engagement

For your customers, it’s all about the experience

Nuance can help your business deliver world-class, differentiated experiences. Powered by AI. Focused on your customers.

Bring intelligence to life™

Omni-channel customer engagement, intelligently delivered

At Nuance, we’re deeply committed to transforming customer service into an experience that consumers love through customer engagement solutions powered by Artificial Intelligence (AI). Leading organisations worldwide rely on our intelligent systems to meet and exceed rising consumer expectations for instant access to intuitive and consistent service – from an ever-growing array of devices and across all channels and touchpoints. These systems leverage decades of innovation in speech, natural language and conversational AI to enable human-like interactions and omni-channel engagements that combine assisted and self-service. Whenever you need to achieve outcomes that satisfy customer demands, Nuance delivers.

Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care. All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team – offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.

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McKinsey Research: Winning the Expectations Game

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement to meet rising expectations and capture loyalty.

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Opus Research: The Intelligence Assistance Playbook

Opus Research: The Intelligent Assistance Playbook

Learn how to integrate intelligent assistance and authentication into your self-service strategies.

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Forrester Research ranks Nuance No. 1 in chatbot / virtual assistant for enterprise customer service

Nuance intelligent virtual assistant Nina named a recommended product among ten chatbot vendors.

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Solutions

Turn potential customers into brand loyalists

Products

Engage your customers across touchpoints, channels and devices

Omni-channel evolution

How customer engagement has changed – for good

It’s a brave new world. New channels create new touchpoints and new opportunities to engage. All while consumer expectations soar. Nuance has leveraged our technology leadership in speech, Natural Language Understanding, conversational interfaces and AI to deliver solutions that enable your business to offer intuitive omni-channel experiences to customers – driving loyalty and increasing revenue while reducing operating expenses.

Stats

Your customers seek omni-channel engagement

90%

Of consumers want consistency across channels.

80%

Report receiving conflicting information between channels.

57%

Call when they can’t find what they need online.
Industry expertise

Your industry is our expertise.

For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results-focused approach to deliver customised solutions that solve your unique industry needs.

Technologies

Powering the customer experience

Real-world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Stats

Results American Airlines is writing home about

$5m

Saved in call automation

27%

Fewer callers asking for agent at main menu (down to 9%)

Learn how Nuance can help
differentiate your business with omni-channel customer engagement solutions powered by AI.

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  • Omni-channel customer engagement