Authenticate the actual person
Make customers feel recognised, welcomed, and protected.
Eliminate the pain of outdated authentication
Knowledge-based authentication is frustrating and easy to exploit. Device-based verification and one-time passcodes are inflexible and exploitable. None of these factors can support the modern customer journey.
Biometric authentication through Nuance Gatekeeper is the only way to verify people seamlessly and securely whenever and however they engage in every channel.
Protect, streamline, and personalise
Authenticate in seconds based on inherent biometrics and other factors.
More than 500 enterprises around the world offer better experiences, empower their employees, and realise major cost savings with biometric authentication from Nuance.
increase in customer satisfaction
average handle time reduction
of agents deliver better service
faster customer authentication
Major financial institution passively authenticates customers in the IVR
Learn how this company creates a better experience and saves time for both callers and agents by seamlessly verifying 79% of customers even before they reach an agent with Nuance voice biometrics authentication.
Biometric authentication solutions
Reduce friction and increase security in every channel.