Strong biometric authentication

Authenticate the actual person

Make customers feel recognised, welcomed, and protected.

Eliminate the pain of outdated authentication

Knowledge-based authentication is frustrating and easy to exploit. Device-based verification and one-time passcodes are inflexible and exploitable. None of these factors can support the modern customer journey.

Biometric authentication through Nuance Gatekeeper is the only way to verify people seamlessly and securely whenever and however they engage in every channel.

Benefits

Protect, streamline, and personalise

Authenticate in seconds based on inherent biometrics and other factors.

Real-world business outcomes

More than 500 enterprises around the world offer better experiences, empower their employees, and realise major cost savings with biometric authentication from Nuance.

85%

increase in customer satisfaction

89s

average handle time reduction

94%

of agents deliver better service

95%

faster customer authentication

Major financial institution passively authenticates customers in the IVR

Learn how this company creates a better experience and saves time for both callers and agents by seamlessly verifying 79% of customers even before they reach an agent with Nuance voice biometrics authentication.

Biometric authentication solutions

Reduce friction and increase security in every channel.

Related products

Resources

Data sheet
White papers

Learn how you can improve customer experiences and save costs with biometric authentication from Nuance.