Build with leading AI‑based services and APIs
Create innovative conversational AI experiences with Nuance APIs, SDKs, and cloud-native microservices.
AI Services and APIs for intelligent customer engagement
Accelerate innovation with cloud‑native services and APIs for speech, VA/chatbots, messaging, biometric authentication and fraud prevention
Instant access to speech, NLU, dialog, and transcription technologies
Speech‑to‑Text (STT)—Transcribe audio streams of human speech into text.
Dialog—Nuance's omni‑channel conversation engine allows conversational AI applications to interact with dialogs created with the Mix.dialog and Mix.nlu web tools.
Natural Language Understanding (NLU)—Turn text into meaning by extracting the underlying intent of what customers say or write.
Text‑to‑Speech (TTS)—Synthesise speech from text for multiple languages, geographies, and choices of gender and age.
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Customise and enhance digital customer engagement and agent experiences
Agent Engagement(pdf)—Allows customers to build an alternative agent desktop or integrate live chat programs into an existing agent application.
Chat Events(pdf)—Allows organisations to listen for events from Nuance Live Chat and track that information within third‑party web analytic solutions.
Customer Engagement(pdf)—Powers third‑party messaging channels and native mobile applications on the Nuance platform for communication transmissions between a customer and an agent.
Data Collection(pdf)—Supplement data at the customer engagement level and allow agents to record notes while a chat is in‑progress or gather for reporting purposes while building a single profile for an individual visitor across multiple devices.
Invitation(pdf)—Used to create and send dynamic messages to seamlessly move consumers to a digital engagement from another channel, such as voice.
Reporting(pdf)—Access real‑time and historical data to create bespoke dashboards or custom reporting.
Discover the golden rules of DIY customer experience
For technology leaders, the pressure is on to deliver unique conversational customer experiences, fast. And now that cloud, APIs, and microservices have made it possible to build world‑class experiences in‑house, there are often many good reasons to take a DIY approach.
But building experiences that customers love—and that deliver your desired business outcomes—means sourcing the right tools, closing up skills gaps, and honing your strategy. If you want to see the best results, there’s a lot to consider.
We’ve created this guide to help!