Personalise online experiences beyond live chat and call
With Nuance multimedia content, you can target visitors with videos, offers and more – and give your customers a truly personalised online customer service experience.
Deliver rich content for personalised engagement
Multimedia content amplifies digital engagements – from enticing customers with a personalised promotion to explaining product features in a video. And with Nuance, your options are endless.
Nuance’s business rule engine provides your consumers with contextual, demographic and behavioural targeted messages. It works as a stand-alone content option, yet it can also enhance assisted interactions – like virtual assistant or live chat conversations – and allow agents to push content or forms for a convenient, efficient engagement with your customers.
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