Authentication of digital customers should be second nature
With a simple spoken passphrase or even a selfie, your customers can have full access to your website, messaging apps or SMS conversations in your virtual assistant.
Unmatched security
Nina ID uses strong, proven multi-modal biometric security to create a more intelligent, more human-like experience for consumers who are transacting on the go, while at the same time combating the increase in fraud in online channels, phone, mobile, SMS and more.
Each interaction starts on a positive note in a live chat session and simplifies the way customers can authenticate themselves in digital channels by letting them choose voice or facial authentication.
Get our latest resources
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Opus Research: Voice Biometrics Census(pdf. Open a new window)
Find out what’s driving the dramatic growth and adoption of voice biometrics for customer authentication.
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Banco Santander case study(pdf. Open a new window)
Learn how Nuance helped the bank successfully deploy voice biometrics to replace PINs, passwords and security questions.
Get it now(pdf. Open a new window)Benefits
Strong security across authentication methods
Empower your virtual assistants to deliver secure information by authenticating the customer during digital engagements.
Increase customer satisfaction
Once a consumer has created their unique voiceprint or faceprint, authentication can take place in a matter of seconds, without PINs, passwords or security questions.
Enterprise ready
Nina ID meets the stringent data privacy and security standards of large enterprises and delivers complete solutions with rapid ROI.
Nina ID in action
In The Netherlands, ING Bank have added voice and fingerprint biometrics to aid customer authentication. The results have been extremely positive with many customers saying it is their favourite feature.
Features
The best security and convenience
Nina ID uses strong, proven multi-factor biometrics security to create intelligent, more human-like experience for consumers who are transacting on the go.
Secure biometric authentication
Adding secure authentication to Virtual Assistant engagements enables organisations to address a broader range of customer questions without requiring complex passwords or PINs. Nina ID uses voice biometrics and face recognition to confirm the identity of the user by the sound of their voice or their face, while at the same time combating the increase in fraud in online channels, phone, mobile, SMS and more.
Improved customer experience
Nina ID finally eliminates the need to remember passwords or security questions. Instead of switching channels or answering cumbersome questions to authenticate themselves, Nina ID allows the consumer to use their voice or face to continue the conversation in the digital channel of choice. This not only delivers a significant security benefit, it also creates a smoother authentication process. Customers prefer to use biometrics.
Secure biometric authentication
Protect your customers from fraud
Adding secure authentication to Virtual Assistant engagements allows organisations to address a broader range of customer questions without requiring complex passwords or PINs.
Nina ID uses voice biometrics and face recognition to confirm the identity of the user by the sound of their voice or their face, while at the same time combating the increase in fraud that today permeates not only online channels but also phone, mobile, SMS and more.
Give customers what they want
85%
of users are frustrated with existing authentication.
90%
of users prefer voice biometrics over the status quo.
Improved customer experience
Eliminate the need for memorisation or security questions
By integrating biometric security with a virtual assistant, Nina ID creates a more intelligent, more human-like experience for consumers who are transacting on the go.
Instead of switching channels or answering cumbersome questions to authenticate themselves, Nina ID allows the consumer to use their voice or face to continue the conversation in the digital channel of choice. This not only delivers a significant security benefit, it also creates a smoother authentication process. Customers prefer to use biometrics.