Meet Nina, the Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all your digital channels by engaging your customers in natural conversations using voice or text. Whether you want to add a virtual agent to your website, your app or your text messaging application, Nina offers your customers a consistent experience in any digital channel. A familiar voice will answer their request whether it’s typed into a computer, tapped on a screen or spoken into a device.
Learn why Forrester Research ranks Nuance as No. 1 in Chatbot/Virtual Assistants for Enterprise Customer Service.
Nina enables an intelligent, human-like dialogue between consumers and your brand. A rich set of features, including the ability to understand complex enquiries, ask clarifying questions and personalise responses, helps brands to deliver a superior customer self‑service experience. Nina is a well‑designed virtual assistant who can reflect your company’s unique image and tone, resulting in a strengthened brand.
Each conversation can be captured, analysed and aggregated to deliver real‑time insights. Nina becomes smarter over time by learning from past and current live agent interactions and other engagements happening in your digital channels to constantly optimise the behaviour and improve the accuracy of the responses.