Nina – Intelligent automated virtual assistant technology for customer self-service

Intelligent automated conversations with a human touch

A conversation with Nina is virtually human, understanding everything your customers do to maintain a truly consistent voice for your brand.

Bring intelligence to life™

Automation that reduces costs while creating effortless experiences

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Australian Tax Office deploys new virtual assistant

Australian Tax Office deploys new virtual assistant

First of its kind virtual assistant, Alex, launched within Australian Federal Government.

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Meet IP Australia’s new virtual assistant – ‘Alex’

Meet IP Australia’s new virtual assistant – ‘Alex’

Personalised, conversational engagement online for improved customer experience.

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Benefits

Engage the right visitor at the right time

Learn how Nina leverages Nuance Natural Language Understanding technology to interact with visitors with human‑like dialogue and intelligent conversations, providing a smooth transition to a live agent when needed.

Stats

See how our product stacks up

44%

of shoppers prefer to use chatbots rather than speak to a live agent.

90%

of consumers expect a consistent experience across channels.

84%

of customers try to find the answer to their question using a brand’s self‑service application.
Features

The intelligent virtual assistant

Nina learns, understands and keeps up with everything your customers do.


What people are saying about Nina

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Resources

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Data sheet

Talk to us about Nina solutions.

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  • Nina - The intelligent virtual assistant, helping customers self-serve
  • Nina – Intelligent automated virtual assistant technology for customer self-service