Secure conversational AI solutions for financial services

Invest in better customer experiences

Whether you need to level‑up your digital experiences, turn your IVR into an intelligent self‑service channel, or provide the ultimate in fraud prevention, Nuance AI for financial services solutions have you covered.

Trusted to deliver by financial services leaders

Nuance enterprise‑grade, AI solutions for financial services solutions offer superior self-service and human‑assisted experiences across voice and digital channels—with integrated fraud prevention and authentication from advanced, multimodal biometrics.

That’s why 19 of the 20 largest financial institutions in the world* choose Nuance to help them deliver personalised, frictionless, and secure customer experiences.

*Excluding China


Proven AI solutions. Proven business impact.

Nuance helps financial services organisations worldwide meet growing customer demands for speed, convenience, and protection—whether they’re transferring funds, resetting a password, or checking on a suspicious transaction.

Banking on conversational AI white paper eBook

Banking on conversational AI: five ways AI can drive growth

Voice interfaces powered by conversational AI are becoming the preferred way for many customers to interact with financial institutions.

Real‑world business outcomes


increase in call deflection with Nuance Virtual Assistant


reduction in AHT with improved authentication


first contact resolution with Nuance Virtual Assistant


ROI from reduced fraud losses

Dedicated to credit unions and their members

Nuance solutions for credit unions has the tools and expertise to create members for life.

Better digital banking experiences, faster.

Deploy a superior digital customer experience in as little as four weeks with Nuance Banking Essentials for chatbots and virtual assistants. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, enabling you to provide personalised responses on any channel and escalate to live chat as needed.

Get the data sheet(pdf. Open a new window)