Support
Omni-channel
customer engagement
customer engagement
Put the market-leading, 3rd generation deep neural network solution in your contact centre, website and digital channels to streamline omni-channel customer authentication and stop fraudsters across all points of access.
Having been in the security business since 2001, Nuance, the market leader in biometric authentication, is the pioneer using deep neural networks (DNN) for authentication and fraud prevention. Nuance now leads the market in the number of enrolled voiceprints – 300 million by the end of 2017, with over five billion transactions handled.
Click here to read what eWeek has to say about Nuance Security Suite.
With this new release, Nuance supercharges its fraud prevention capabilities while moving even farther ahead of all challengers in authentication.
Nuance Secure Biometrics data sheet
Easy and secure biometric authentication. Identity verification that customers and agents love, and fraudsters hate.
Get it now
Nuance Biometric Fraud Tools data sheet
Leave fraudsters and identity thieves speechless with Nuance Security Suite.
Get it nowBiometric authentication and fraud prevention benefit an organisation in three specific ways. They vastly improve the customer experience with no cumbersome passwords to remember. They improve the security of traditional customer authentication and prevent account takeover fraud and data breaches. And it enables layered authentication, which allows even the highest risk transactions to be performed in self-service channels.
Nuance Security Suite V.12, our third generation of biometric security using deep neural networks, breaks new ground in biometric authentication and fraud prevention.
ConversationPrint is a new form of behavioural biometrics. ConversationPrint is a true industry first and can identify fraudulent activity in real time, based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech-to-text, a core competency of Nuance, is applied to short speech segments to analyse vocabulary, sentence structure, grammar – and more that are unique at an individual level.
Each person is unique in how they interact with their world. Nuance Security Suite analyses biometric behaviour patterns, including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviours change, such as when a fraudster hijacks a chat session, Nuance Security Suite can flag the user as changed and escalate to a fraud specialist.
Using proprietary AI research, Nuance continuously improves voiceprints with each utterance. This self-correcting technology ensures that voiceprints are kept up to date, solving issues like aging.
Nuance brute force attack detection identifies when a fraudster is calling multiple times to try to find an agent who can be socially engineered. When we detect this scenario we flag the fraud team to take a closer look so that the fraudster's voice can be placed on a blacklist, preventing them from ever being able to commit fraud again.
Intelligent Detectors are new cutting-edge technology from Nuance that makes identifying fraudsters much easier.
Analyzes the full audio to determine the device type used during the interaction.
Analyzes network quality to detect suspicious changes.
Identifies the country and city the device is associated with.
Analyzes the metadata in a phone call and determines when an incoming call is from a legitimate caller.
Detects when a fraudster is using a recording of their target’s voice.
Detects even perfectly‑rendered synthetic speech.
Ensures the subject providing the biometrics is a human.
"Fraud is reaching epidemic proportions in many organisations as knowledge-based identity validation provides only symbolic security. This is particularly true within digital channels where username and password databases have been massively compromised, as well as the contact centre, where fraudsters leverage compromised customer data stores to answer security questions. Given this context, it is crucial that organisations adapt to this new reality and implement technologies to proactively detect and identify fraudsters. Nuance Security Suite is the only platform on the market that equips organisations with a robust and layered AI-based approach to identify fraudsters while simultaneously improving the experience for consumers."
Bretislav Beranek
Director of Security Strategy at Nuance
