Customer service messaging - Transform the customer mobile experience

Engage your mobile customers on their terms.

Smartphones are everywhere – which means your customers can do business anywhere. Nuance Customer Service Messaging helps you deliver a seamless and secure brand experience.

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Messaging done right

Worldwide mobile and tablet internet usage exceeded desktop for the first time in November 2016*. As your customers reach for their mobile devices more often, be ready to engage them across mobile channels – mobile browser, SMS, branded and messaging apps – with a seamless customer experience.

Be there for your customers in their mobile moment of need. Nuance Customer Service Messaging helps you deliver an effortless engagement that ensures an immediate response to any enquiry your customers may have, while enabling them to connect with you on their terms. Connect the dots for your customers by integrating automated and human-assisted conversations happening in messaging apps like Apple Business Chat and Facebook Messenger, via SMS or inside your app into your omni-channel strategy.

Nuance makes it easy for you. Our platform ensures a consistent engagement experience for your customers through any channel they choose. Integrated analytics are powered by AI to deliver measurable insights along the entire customer journey.

Enable messaging and authentication for both text and voice based engagements for higher customer satisfaction and lower contact centre costs.

* Stat Counter Global Stats

Get our latest resources
Messaging done right white paper (pdf)

Messaging Done Right white paper(pdf)

Four customer service messaging best practices for seamless omni-channel engagement.

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ContactBabel: The Inner Circle Guide to Mobile Customer Service (pdf)

ContactBabel: The Inner Circle Guide to Mobile Customer Service(pdf)

Read this report examining the customer experience across mobile websites, smartphone apps and other channels.

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Learn how Nuance Customer Service Messaging can help you connect with customers, anywhere and everywhere.