Shift callers between channels. Seamlessly.
Move callers from the IVR to Digital channels for a better customer experience.
Nuance IVR to Digital is an innovative solution for contact centres that optimises the IVR experience by helping targeted callers move seamlessly from traditional phone calls to a digital experience with a virtual assistant or live chat.
Organisations can blur the lines between channels and eliminate silos across their customer service experience by connecting phone and digital channels for effortless interactions between agents, consumers and self-service.
Nuance IVR to Digital provides a better overall customer experience and enables organisations to reduce support costs, improve customer satisfaction and optimise their channel engagement.
Increase efficiency and maintain control
Smart technology lets organisations effectively select and move the right calls while allowing customers to opt in.