Press Release

Nuance Hits Biometric Boom; Reaches Milestone in Adoption of Authentication and Fraud Prevention Solutions

Global Enterprise Customers Individually Achieve Over 1M Voiceprints as AI-Powered Security Suite Drives Record Adoption

BURLINGTON, Mass., – January 31, 2018Nuance Communications, Inc. (NASDAQ: NUAN) today announced that its voice biometrics solution has hit a milestone for adoption of its authentication and fraud-prevention platform that is unsurpassed in the industry with over 300 million consumers making more than five billion successful voice authentications yearly using Nuance biometrics technology. 

The growing list of leading enterprises successfully leveraging Nuance biometrics come from a diverse set of industries and are seeing rapid and widespread customer adoption of the technology. The Australian Taxation Office, ICICI Bank, Royal Bank of Canada, Santander, TalkTalk, and Vodafone Turkey are among the 20 organizations that have each enrolled more than 1 million voiceprints in their deployments of Nuance’s Security Suite, easily authenticating customers and preventing fraudsters from illegal access. 

This ‘biometric boom’ is echoed by leading industry analyst firm, Forrester Research, which noted: “As users increasingly demand frictionless authentication everywhere, biometrics solutions have garnered significant attention for both authentication and fraud prevention — especially on mobile and IoT devices. Furthermore, as their adoption increases, they will hasten the demise of the industry's least user-friendly method — passwords.” * 

Biometrics can ultimately kill passwords while also improving CSAT and Net Promoter Scores, reducing risk, and improving key operational measurements along the way. Less apparent to the user, but equally as valuable, is the ability for biometrics to tackle consumer fraud head-on. In fact, every dollar of fraud costs organizations nearly 2.5 times more than the actual loss itself (LexisNexis). 

With the security of PIN- and password-based systems under near-constant attacks by hackers, new technologies, like biometrics, can save organizations millions while keeping customers happy and their accounts safe. Nuance Security Suite enables organizations to authenticate customers with voice, face or other biometric modalities to stop fraudsters in their tracks. Security Suite applies deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks, taking fraud prevention to new levels. 

In addition to improving customer experiences via easy and seamless authentication, global organizations across various industries have seen meaningful results by implementing Nuance’s biometrics technology for fraud prevention & mitigation:

  • A top 5 UK bank caught 4 million pounds ($5.5 million) of fraud attempts in just under a year after introducing biometrics
  • A top UK bank prevented over 200 cases of fraud in just under 6 weeks, which led to savings of 4.5 million pounds ($6.2 million)
  • A large US telco prevented over $1m in fraud losses by preventing expensive smartphones to be shipped out to fraudsters
  • A government agency prevented fraudsters from compromising citizen accounts, protecting identities of citizens. 

“The nearly two dozen leading enterprise customers that have surpassed the million-voiceprint mark, along with the impressive results in fraud reduction and improvement in customer experience, proves that biometrics are on a trajectory for continued large-scale adoption,” said Brett Beranek, Director of Security Strategy at Nuance. “Organizations understand that they need to fight fraud in an aggressive way while at the same time ensuring users have a convenient method for authentication. As the leader in this market, we are proud to partner with forward thinking organizations to replace PINS, passwords, and knowledge-based questions with biometric authentication.” 

For more information about the Nuance Security Suite, go here

*Forrester Research, “TechRadar™: Biometric Authentication, Q1 2017,” March 14, 2017

LexisNexis, “Risk Solutions 2017 True Cost of Fraud Survey,” October 2017 

About Nuance Communications, Inc.

Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life.  The company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence.  With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com 

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners. 

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