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Solutions overview for omni-channel customer acquisition and customer care.

Customer engagement, intelligently delivered

Nuance omni-channel engagement solutions deliver the experience customers have come to expect. Get ready to engage your customers anytime, anywhere and on any device. All while protecting customer assets and increasing brand trust.

It’s an omni-channel world

Customer demands and shifting market dynamics are raising the bar for customer engagement.

95% of consumers use more than one channel to connect with the brand
75% of customers expect consistency across those channels
85% of consumers prefer to self‑service through conversational interfaces using speech and text
90% of organizations will ultimately compete on customer service

Nuance is meeting those expectations and competitive criteria by building AI-powered, omni-channel technology that delivers intelligent customer engagement. Nuance digital, voice, security and analytics tools and technology are more than just omni-channel offerings; they are configured to solve business needs, enabled by AI, and deployed by stellar professional services teams.

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Customer engagement solutions for customer care and customer acquisition

The Forrester New Wave™: Conversational AI for Customer Service, 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

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Customer service solutions for customer engagement

Frost & Sullivan: The State of Customer Experience

Find out why companies must embrace transformation in the contact center if they want to compete.

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Products and people that deliver results

$16M

Increase in revenue with live chat for a travel & hospitality company

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92%

First contact resolution using the virtual assistant for a leading insurance provider

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330k

Calls to live agents the conversational IVR eliminated per month for a logisitics company

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>300%

ROI in one year with voice biometrics for a large financial instituition

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26%

Improvement in customer satisfaction, as a result of insights from analytics

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Why Nuance

Nuance offers fully integrated custom solutions that enhance customer engagement while delivering the right content at the right time on the right channel. All to help you acquire and retain customers, protect their assets and increase brand trust. And all while improving the customer experience and reducing support costs.

Real world results

An integrated strategy that really flies

Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi-channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

Stats

American Airlines takes efficiency to new heights

$5M

saved in call automation

27%

fewer callers asking for agent at main menu (down to 9%)
Capabilities

Deliver consistent, cross-channel and contextually relevant experiences

Conversational AI: The tech that powers and inspires

See why Nuance is constantly innovating new and better ways to engage with your customers.

Professional services

Experienced support for exceptional results

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimize your speech-enabled applications.

Learn how Nuance can help you build omni-channel solutions for your business—and better experiences for your customers.