We are bringing Nuance Security and Biometrics to the cloud with Nuance Gatekeeper. Nuance Security and Biometrics solutions are integrated with multi‑modal biometrics that help organizations protect themselves and their customers across voice and digital channels.
The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction-free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. Unfortunately to reach this understanding most companies put walls up for their customers in the forms of PINs, passwords and challenge questions and treat them as guilty until proven innocent. Needless to say, customers are not happy.
Leading organizations around the world are addressing this problem with new technologies including biometric security. With biometric security solutions, a customer can be authenticated using just their voice, face or other biometric modalities and fraudsters can be caught as they impersonate people. This leads to happier customers and millions saved from fraud. This significantly reduced effort drives higher customer satisfaction and loyalty.
Opus Research: 2019 Intelligent Authentication and Voice Biometrics Intelliview analyst report
Learn how biometrics successfully balances security and convenience to provide zero‑effort authentication, and why Opus Research named Nuance “the undisputed market share leader” among 13 vendors.
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Virginia Credit Union case study
"Our authentication process was cumbersome, and members didn't like it. We needed a smarter, better way to verify our members' identity." — Kate Hopson, AVP/Manager, Contact Center
Get it nowWhat makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
With the security of PIN and password‑based systems under near-constant attacks by hackers, Nuance Gatekeeper saves organizations millions of dollars while keeping customers happy and their accounts safe. This is why over 300 million consumers make more than five billion successful voice authentications annually using Nuance Gatekeeper.
Spanning voice, behavioral and emerging modalities, Nuance Gatekeeper provides clients and their customers with a combination of authentication choices to meet their specific security needs.
Nuance Gatekeeper pushes the boundaries of fraud prevention by applying deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks.
Because Nuance Gatekeeper is an integral component of the Nuance omni-channel engagement solution, you can delight customers while simultaneously providing the highest levels of security.
Leading financial institutions are leveraging voice and facial biometrics to keep customers secure—and fraudsters at bay. Watch this CNN Money report to see how Nuance security solutions deliver effortless authentication.
Opus Research
Opus Research
LexisNexis
From voice and behavioral to fingerprint and other biometric modalities, Nuance Gatekeeper provides multiple ways to provide faster, more secure authentication with less customer effort. These include:
Nuance Gatekeeper provides state-of-the-art, multimodal biometrics for authenticating customers before they reach an agent. This authentication can be done using a passphrase or natural language so your customers don't have to remember a complicated PIN or password.
Nuance Gatekeeper can also authenticate a user while an agent is speaking with your customer. Nuance Gatekeeper compares the voice on the phone to the voiceprint on file and flags the agent in real time—within 10 seconds of conversation.
Imagine enabling your customers to authenticate with a selfie (a picture taken from their phone) or using their voice. It's easy to do with Nuance Gatekeeper.
Nuance Gatekeeper leverages biometrics security technology and targeted fraud techniques to help your organization detect and prevent fraudster activities.
A form of behavioral biometrics, ConversationPrint is a true industry first and can identify fraudulent activity in real-time based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech-to-text, a core competency of Nuance, is applied to short speech segments to analyze vocabulary, sentence structure, grammar, and more that are unique at an individual level.
Each person is unique in how they interact with their world. Nuance Gatekeeper analyzes biometric behavior patterns including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviors change, such as when a fraudster hijacks a chat session, Nuance Gatekeeper can flag the user as changed and escalate to a fraud specialist.
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.
