Authenticate customers. Stop fraud.
These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.
Market‑leading biometric security technology
For the second year in a row, Nuance was named the top biometrics vendor by Opus Research in its Intelligent Authentication and Fraud Prevention Intelliview Report. If you’re considering biometrics solutions, this is significant—the 2020 report puts Nuance at the top of the Leader quadrant ahead of 19 competitors because its customers report better ROIs, higher fraud loss savings, and higher authentication success rates than organizations deploying competing solutions.
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Opus Research: 2020 Intelligent Authentication and Fraud Prevention Intelliview analyst report
See why Opus Research ranks Nuance as the Leader in biometric authentication and fraud prevention solutions.
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The real cost of fraud: Victims and tech companies fight back on‑demand webinar(Open a new window)
Hear a real‑life account from a fraud victim who lost $1M in less than 1 hour and see how technology companies are fighting back against SIM swap and other types of fraud, and learn how your organization can protect its customers.
Watch now(Open a new window)Improve experiences, reduce costs, and prevent fraud in every channel
Nuance Gatekeeper delivers seamless, secure biometric authentication with intelligent, proactive fraud prevention. Through Gatekeeper, companies improve customer experiences and reduce operational costs--whenever, wherever and however customers engage.
Award‑winning biometrics technology
Across industries and geographies, Nuance is recognized for its innovative biometric authentication and fraud prevention technology.
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Nuance Gatekeeper Named Best Mobile Authentication & Security Solution(Open a new window)
The GSMA awards its Global Mobile (GLOMO) Awards to those companies driving innovation in the rapidly evolving mobile industry. Nuance Gatekeeper won GSMA’s 2020 GLOMO Award for Best Mobile Authentication & Security Solution.
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Nuance Recognized for Most Innovative Biometrics at RSA 2020(Open a new window)
"With cybercrime heading into the tens of billions of records stolen and potentially trillions of dollars in damages, we are proud to recognize Nuance Communications as an award‑winning innovator that offers a new approach to defeat these criminals.”
— Pierlugi Paganini, Editor‑in‑chief, Cyber Defense Magazine.
The need for voice biometrics is clear
85%
Of customers are dissatisfied with today’s automated customer authentication.
Opus Research
42 seconds
Average Handle Time (AHT) saved with each call when companies switch to voice authentication.
Opus Research
$2.50
Every dollar of fraud costs organizations nearly 2.5 times more than the actual cost itself.
LexisNexis
Features
Improved security & customer satisfaction
The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction‑free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. This is why leading organizations around the world are addressing this problem with our AI‑driven biometric security solutions.
Biometric authentication
From voice and behavioral to fingerprint and other biometric modalities, Nuance biometric solutions provides multiple ways to provide faster, more secure authentication with less customer effort.
Authenticate in the IVR
Our suite of security solutions such as Nuance Gatekeeper provide state‑of‑the‑art, multimodal biometrics for authenticating customers before they reach an agent. This authentication can be done using a passphrase or natural language, so your customers don't have to remember a complicated PIN or password.
Authenticate without interruption
Authenticate a user while an agent is speaking with your customer. Nuance Gatekeeper compares the voice on the phone to the voiceprint on file and flags the agent in real time—within 10 seconds of conversation.
Authenticate with your mobile app
Imagine enabling your customers to authenticate with a selfie (a picture taken from their phone) or using their voice.
Fraud detection + prevention
Nuance fraud solution accurately identifies the criminals behind account takeover attempts enabling organizations to go from fraud displacement to fraud prosecution.
ConversationPrint™
A form of behavioral biometrics, ConversationPrint™ is a true industry first and can identify fraudulent activity in real‑time based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech‑to‑text, a core competency of Nuance, is applied to short speech segments to analyze vocabulary, sentence structure, grammar, and more that are unique at an individual level.
Behavioral Biometrics
Each person is unique in how they interact with their world. Nuance Gatekeeper analyzes biometric behavior patterns including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviors change, such as when a fraudster hijacks a chat session, Nuance Gatekeeper can flag the user as changed and escalate to a fraud specialist.
Check out our Security AI APIs
Get full details about our biometric authentication and fraud prevention APIs for improving customer experiences and mitigating fraud in digital and voice channels.
Learn more(Open a new window)Nuance IQ Magazine
How do you stay ahead of the fraudsters? Innovate!
Nuance Innovation Quarterly: The Security Edition
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.
Information portals
Authentication and fraud prevention
To provide the highest levels of security and convenience to legitimate customers while combating the near‑constant attacks by hackers, organizations use Nuance’s integrated authentication and fraud prevention solutions to keep customers happy and their accounts safe while saving millions of dollars. Visit our authentication and fraud prevention information portals for more information.
Why Nuance
Integrated authentication & fraud prevention
With the security of PIN and password‑based systems under near‑constant attacks by hackers, organizations use our solutions to save millions of dollars while keeping customers happy and their accounts safe. This is why over 300 million consumers make more than five billion successful voice authentications annually using our biometric security solutions.
Multi-modal
Spanning voice, behavioral and emerging modalities, we provide clients and their customers with a combination of authentication choices to meet their specific security needs.
Powered by AI
Nuance Gatekeeper pushes the boundaries of fraud prevention by applying deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks.
Omni‑channel customer engagement
Nuance omni‑channel engagement solution delight customers while simultaneously providing the highest levels of security.
Videos
Biometric authentication: A customer's view (Play a video)
What makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
CNN Money reports on the power of biometrics (Play a video)
Leading financial institutions are leveraging voice and facial biometrics to keep customers secure—and fraudsters at bay. Watch this CNN Money report to see how Nuance security solutions deliver effortless authentication.
Resources
White paper
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Improve security and customer experience with biometrics
Explore how biometrics empower telcos to strengthen fraud prevention while improving customer care. -
Fraud in Contact Center and Digital Channels white paper(pdf. Open a new window)
This white paper examines the challenges that organizations face and how biometrics prevents fraud while improving CX for legitimate customers. -
Biometric Boom white paper(pdf)
Find out what's driving the dramatic growth and adoption of voice biometrics for customer authentication -
Essential Guide to Voice Biometrics white paper(pdf. Open a new window)
In this white paper, we provide an introduction to voice biometrics technology, real-world use cases across customer channels and three action steps to help you get started. -
Biometrics Win-Win: Reduce Fraud and OpEx While Improving CX(pdf)
Aite Group and Nuance detail the role and value of biometrics in the financial services industry. Read it now.
Product demonstration
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On-Demand Product Demonstration
See how passive and active biometric authentication in the IVR and live agent environments provides your customers with added security without adding friction or effort.
Blog post
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Consumers get ready to fight fraud with biometrics(Open a new window)
1 in 4 people have fallen victim to fraud in the last twelve months, losing an average of $2,000 due to inefficient passwords—biometrics is on the rise to change that.
Case study
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Banco Santander case study(pdf)
Learn how Nuance helped a bank successfully deploy voice biometrics to replace PINs, passwords and security questions in its automated phone system.
Data sheets
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Nuance Secure Biometrics (pdf. Open a new window)
Easy and secure biometric authentication. Identity verification that customer and agents love, and fraudsters hate. -
Nuance Biometric Fraud Tools(pdf. Open a new window)
Leave fraudsters and identity thieves speechless with Nuance Gatekeeper.
On‑demand webinars
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Securing the FI Contact Center with Javelin(Open a new window)
Examine the realities in Financial Services contact centers and why there is urgency in making technology upgrades today and not waiting for tomorrow. -
Financial Services: A guide to biometric fraud prevention and authentication
Aite Group and Nuance detail the role and value of biometrics in the financial services industry. Watch it now. -
On-demand webinar with Forrester: Navigating the omni‑channel fraud and authentication landscape(Open a new window)
Watch this webinar to understand how attack vectors are evolving along with the biometrics and other strategies that other organizations are deploying to defend themselves and their customers. -
The Contact Center's Guide to Fraud Prevention
This on‑demand webinar explores how to block the malicious fraudsters probing your defenses for new account and account takeover fraud. -
Making Stronger Authentication & CX Co‑exist(Open a new window)
This on‑demand webinar will show you how to make stronger authentication co‑exist happily with exceptional customer experience. -
Biometrics in Telecom
Listen as Fierce Wireless, Nuance and Deutsche Telecom discuss the role of biometric authentication and fraud prevention in the telecommunications industry.
Analyst reports
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Forrester TEI of Nuance Security Suite analyst report(pdf. Open a new window)
In this report you can learn the reasons behind a Fortune 100 bank’s selection of Nuance Security Suite, and how it saved the bank $24.3 million in reduced fraud and improved efficiency while paying for itself in 10 months. -
CCW Digital Special Report: Contact Center Security, Authentication and Fraud Prevention(pdf. Open a new window)
Data breaches have lessened the efficacy of PINs and passwords for authenticating customers. At the same time, fraudsters are attacking IVRs and agents through the voice channel. Fight back with insights from Nuance and CCW Digital.