Authenticate customers. Stop fraud.
These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.
Market‑leading biometric security technology
For the second year in a row, Nuance was named the top biometrics vendor by Opus Research in its Intelligent Authentication and Fraud Prevention Intelliview Report. If you’re considering biometrics solutions, this is significant—the 2020 report puts Nuance at the top of the Leader quadrant ahead of 19 competitors because its customers report better ROIs, higher fraud loss savings, and higher authentication success rates than organizations deploying competing solutions.
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See why Opus Research ranks Nuance as the Leader in biometric authentication and fraud prevention solutions.Get it now(Open a new window)
Hear a real‑life account from a fraud victim who lost $1M in less than 1 hour and see how technology companies are fighting back against SIM swap and other types of fraud, and learn how your organization can protect its customers.Watch now(Open a new window)
The need for voice biometrics is clear
Of customers are dissatisfied with today’s automated customer authentication.
Average Handle Time (AHT) saved with each call when companies switch to voice authentication.
Every dollar of fraud costs organizations nearly 2.5 times more than the actual cost itself.
Improved security & customer satisfaction
The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction‑free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. This is why leading organizations around the world are addressing this problem with our AI‑driven biometric security solutions.
Check out our Security AI APIs
Get full details about our biometric authentication and fraud prevention APIs for improving customer experiences and mitigating fraud in digital and voice channels.Learn more(Open a new window)
Nuance IQ Magazine
How do you stay ahead of the fraudsters? Innovate!
Nuance Innovation Quarterly: The Security Edition
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.
Authentication and fraud prevention
To provide the highest levels of security and convenience to legitimate customers while combating the near‑constant attacks by hackers, organizations use Nuance’s integrated authentication and fraud prevention solutions to keep customers happy and their accounts safe while saving millions of dollars. Visit our authentication and fraud prevention information portals for more information.