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Integrated Biometric Security Solutions

Authenticate customers. Stop fraud.

These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.

Market-leading biometric security technology

In its 2019 Intelligent Authentication and Voice Biometrics Intelliview, Opus Research looked at 13 vendors and evaluated each solution’s ability to streamline omni-channel customer authentication and stop fraudsters through all points of access and evaluated not only voice biometric tech, but also behavioral, non‑biometric factors and anti‑spoofing offerings.

Read the report and learn why Opus research names Nuance the “undisputed market leader” in Intelligent Authentication and Voice Biometrics.

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Opus Research: 2019 Intelligent Authentication and Voice Biometrics Intelliview analyst report

Learn how biometrics successfully balances security and convenience to provide zero‑effort authentication, and why Opus Research named Nuance “the undisputed market share leader” among 13 vendors.

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Awards

Award-winning biometrics technology

Across industries and geographies, Nuance is recognized for its innovative biometric authentication and fraud prevention technology.

Stats

The need for voice biometrics is clear

85%

Of customers are dissatisfied with today’s automated customer authentication.

Opus Research

42 seconds

Average Handle Time (AHT) saved with each call when companies switch to voice authentication.

Opus Research

$2.50

Every dollar of fraud costs organizations nearly 2.5 times more than the actual cost itself.

LexisNexis

Features

Improved security & customer satisfaction

The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction‑free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. This is why leading organizations around the world are addressing this problem with our AI‑driven biometric security solutions.

Nuance IQ Magazine

How do you stay ahead of the fraudsters? Innovate!

Why Nuance

Videos
Biometric authentication: A customer's view
Testimonials

What industry analysts are saying about Nuance biometrics

Resources

White paper
Blog post
Product demonstration
On-demand webinars
Data sheets
Analyst reports
Case study

Let us show you how Nuance Security and Biometrics can help your business.