These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.
In its 2019 Intelligent Authentication and Voice Biometrics Intelliview, Opus Research looked at 13 vendors and evaluated each solution’s ability to streamline omni-channel customer authentication and stop fraudsters through all points of access and evaluated not only voice biometric tech, but also behavioral, non‑biometric factors and anti‑spoofing offerings.
Read the report and learn why Opus research names Nuance the “undisputed market leader” in Intelligent Authentication and Voice Biometrics.
Learn how biometrics successfully balances security and convenience to provide zero‑effort authentication, and why Opus Research named Nuance “the undisputed market share leader” among 13 vendors.Get it now
Across industries and geographies, Nuance is recognized for its innovative biometric authentication and fraud prevention technology.
The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction‑free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. This is why leading organizations around the world are addressing this problem with our AI‑driven biometric security solutions.