Better, faster authentication. Improved fraud detection and prevention.

Authenticate customers. Stop fraud. Keep everyone happy.

Nuance Security Suite is an integrated multi-modal biometrics solution that helps organizations protect themselves and their customers across voice and digital channels.

Bring intelligence to life™

Improved security & customer satisfaction

The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction-free environment. To get to that level of customer service organizations needs to be confident that their customer is who they say they are. Unfortunately to reach this understanding most companies put walls up for their customers in the forms of PINs, passwords and challenge questions and treat them as guilty until proven innocent. Needless to say, customers are not happy.

Leading organizations around the world are addressing this problem with new technologies including biometric security. With biometric security, a customer can be authenticated using just their voice, face or other biometric modalities and fraudsters can be caught as they impersonate people. This leads to happier customers and millions saved from fraud. This significantly reduced effort drives higher customer satisfaction and loyalty.

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Nuance security suite and voice biometrics

Forrester TEI of Nuance Security Suite analyst report

In this report you can learn the reasons behind a Fortune 100 bank’s selection of Nuance Security Suite, and how it saved the bank $24.3 million in reduced fraud and improved efficiency while paying for itself in 10 months.

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Security Suite case study

Virginia Credit Union case study

"Our authentication process was cumbersome, and members didn't like it. We needed a smarter, better way to verify our members' identity." — Kate Hopson, AVP/Manager, Contact Center

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Biometric authentication: A customer's view

What makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.

Why Nuance

Integrated authentication & fraud prevention

With the security of PIN and password based systems under near-constant attacks by hackers, Nuance Security Suite saves organizations millions of dollars while keeping customers happy and their accounts safe. This is why over 300 million consumers make more than five billion successful voice authentications annually using Nuance Security Suite.

Multi-modal

Spanning voice, behavioral and emerging modalities, Nuance Security Suite provides clients and their customers with a combination of authentication choices to meet their specific security needs.

Powered by AI

Nuance Security Suite pushes the boundaries of fraud prevention by applying deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks.

Omni-channel customer engagement

Because Nuance Security Suite is an integral component of the Nuance omni-channel engagement solution, you can delight customers while simultaneously providing the highest levels of security.

CNN Money reports on the power of biometrics

Leading financial institutions are leveraging voice and facial biometrics to keep customers secure—and fraudsters at bay. Watch this CNN Money report to see how Nuance solutions deliver effortless authentication.

Stats

The need for voice biometrics is clear

85%

Of customers are dissatisfied with today’s automated customer authentication.

Opus Research

42 seconds

Average Handle Time (AHT) saved with each call when companies switch to voice authentication.

Opus Research

$2.50

Every dollar of fraud costs organizations nearly 2.5 times more than the actual cost itself.

LexisNexis

Features

Authentication

From voice and behavioral to fingerprint and other biometric modalities, Nuance Security Suite provides multiple ways to provide faster, more secure authentication with less customer effort. These include:

Authenticate with a passphrase

Nuance VocalPassword provides state-of-the-art, multimodal biometrics for authenticating customers before they reach an agent. This authentication is done through a passphrase so your customers don't have to remember a complicated PIN or password.

Authenticate without interruption

Nuance FreeSpeech can authenticate a user while an agent is speaking with your customer. FreeSpeech compares the voice on the phone to the voiceprint on file and flags the agent in real time—within 10 seconds of conversation.

Authenticate in your virtual assistant

Nuance Nina ID adds an unmatched level of security and fraud prevention to conversations on your website, within messaging apps and even via SMS. Empower your customers to be automatically authenticated by saying a simple passphrase or taking a selfie.

Authenticate with a selfie

Imagine enabling your customers to authenticate with a selfie (a picture taken from their phone). It's easy to do with Nuance Security Suite.

Fraud detection + prevention

Nuance FraudMiner leverages biometrics security technology and targeted fraud techniques to help your organization detect and prevent fraudster activities.

ConversationPrint™

A form of behavioral biometrics, ConversationPrint is a true industry first and can identify fraudulent activity in real-time based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech-to-text, a core competency of Nuance, is applied to short speech segments to analyze vocabulary, sentence structure, grammar, and more that are unique at an individual level.

Behavioral Biometrics

Each person is unique in how they interact with their world. Nuance Security Suite analyzes biometric behavior patterns including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviors change, such as when a fraudster hijacks a chat session, Nuance Security Suite can flag the user as changed and escalate to a fraud specialist.

What industry analysts are saying about Nuance biometrics

Resources

Analyst reports
  • Opus Research: Mitigating Threats with Voice Biometrics
    In this report, Opus Research addresses some of the fears and myths surrounding the use and deployment of Voice Biometrics, separating the real threats from the hype, and sharing effective techniques for implementation.
  • Forrester TEI of Nuance Security Suite analyst report
    In this report you can learn the reasons behind a Fortune 100 bank’s selection of Nuance Security Suite, and how it saved the bank $24.3 million in reduced fraud and improved efficiency while paying for itself in 10 months.
White paper
Case study
  • Banco Santander case study
    Learn how Nuance helped a bank successfully deploy voice biometrics to replace PINs, passwords and security questions in its automated phone system.
Data sheets

Learn how Nuance Security Suite can keep your customers safe, secure and satisfied

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