Integrated Biometric Security Solutions

Authenticate customers. Stop fraud.

These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.

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Market‑leading biometric security technology

For the second year in a row, Nuance was named the top biometrics vendor by Opus Research in its Intelligent Authentication and Fraud Prevention Intelliview Report. If you’re considering biometrics solutions, this is significant—the 2020 report puts Nuance at the top of the Leader quadrant ahead of 19 competitors because its customers report better ROIs, higher fraud loss savings, and higher authentication success rates than organizations deploying competing solutions.

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Opus 2020 Intelliview (Open a new window)

Opus Research: 2020 Intelligent Authentication and Fraud Prevention Intelliview analyst report

See why Opus Research ranks Nuance as the Leader in biometric authentication and fraud prevention solutions.

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The real cost of fraud: Victims and tech companies fight back Webinar (Open a new window)

The real cost of fraud: Victims and tech companies fight back on‑demand webinar(Open a new window)

Hear a real‑life account from a fraud victim who lost $1M in less than 1 hour and see how technology companies are fighting back against SIM swap and other types of fraud, and learn how your organization can protect its customers.

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Improve experiences, reduce costs, and prevent fraud in every channel

Nuance Gatekeeper delivers seamless, secure biometric authentication with intelligent, proactive fraud prevention. Through Gatekeeper, companies improve customer experiences and reduce operational costs--whenever, wherever and however customers engage.

Award‑winning biometrics technology

Across industries and geographies, Nuance is recognized for its innovative biometric authentication and fraud prevention technology.

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Infosec Awards Winner Cuber Defense Magazine logo (Open a new window)

The need for voice biometrics is clear


Of customers are dissatisfied with today’s automated customer authentication.

Opus Research

42 seconds

Average Handle Time (AHT) saved with each call when companies switch to voice authentication.

Opus Research


Every dollar of fraud costs organizations nearly 2.5 times more than the actual cost itself.



Improved security & customer satisfaction

The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction‑free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. This is why leading organizations around the world are addressing this problem with our AI‑driven biometric security solutions.

Check out our Security AI APIs

Get full details about our biometric authentication and fraud prevention APIs for improving customer experiences and mitigating fraud in digital and voice channels.

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Nuance IQ Magazine

How do you stay ahead of the fraudsters? Innovate!

Nuance Innovation Quarterly: The Security Edition
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.

Information portals

Authentication and fraud prevention

To provide the highest levels of security and convenience to legitimate customers while combating the near‑constant attacks by hackers, organizations use Nuance’s integrated authentication and fraud prevention solutions to keep customers happy and their accounts safe while saving millions of dollars. Visit our authentication and fraud prevention information portals for more information.

Why Nuance


What industry analysts are saying about Nuance biometrics


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Let us show you how Nuance Security and Biometrics can help your business.