Security products - Biometric solutions to prevent fraud, protect customers

Authenticate customers.
Stop fraud. Keep everyone happy.

Nuance biometric security solutions enable your organization to authenticate customers – robustly, naturally, seamlessly – while improving customer satisfaction.

Prevent fraud and frustration with biometrics

Today's enterprise relies on working with known customers in a friction-free environment. To reach that level of service, businesses need to be confident that customers are who they say they are. Yet for many companies that means putting up walls for their customers – PINs, passwords, challenge questions – that create a frustrating user experience.

That’s where new technologies like biometric security come in. With Nuance biometric security solutions, you can authenticate customers with just their voice, face or other biometric modalities, and stop fraudsters more easily. All of which leads to happier customers and millions saved from fraud.

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New BioSec Multi-modal white paper

Biometric security white paper

Discover why financial institutions are ditching passwords for biometric authentication.

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Opus Research: VB Census report

Opus Research: Voice Biometrics Census

Find out what’s driving the dramatic growth and adoption of voice biometrics for customer authentication.

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Why Nuance

Stats

The need for voice biometrics is clear

85%

Of customers are dissatisfied with today’s automated authentication.

Opus Research

42 seconds

Average Handle Time (AHT) saved with each call when companies switch to voice authentication.

Opus Research

Features

Authentication meets innovation

Nuance brings several biometric technologies together to help you deliver a seamless and secure experience for your customers.

Nuance VocalPassword provides state-of-the-art, multimodal biometrics for authenticating customers before they reach an agent. This authentication is done through a passphrase so your customers don’t have to remember a complicated PIN or password.

Nuance FreeSpeech can authenticate a user while an agent is speaking with your customer. FreeSpeech compares the voice on the phone to the voiceprint on file and flags the agent in real time – within 10 seconds of conversation.

Nuance Nina ID adds an unmatched level of security and fraud prevention to conversations on your website, within messaging apps and even via SMS. Empower your customers to be automatically authenticated by saying a simple passphrase or taking a selfie.

Nuance FraudMiner leverages biometrics technology and targeted fraud techniques to help your company accurately identify criminals. So you can stop account-takeover attempts and fraudster activities across your account base.

Nuance FastReset is a complete solution for automated and secure resetting of employee passwords and PINS. Using the power of biometrics technology, employees use their voice to reset network passwords via any telephone – fast, easy and without your IT staff.

Resources

Case Studies

Learn how Nuance biometric security solutions can keep your customers safe, secure and satisfied.

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