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These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.
For the second year in a row, Nuance was named the top biometrics vendor by Opus Research in its Intelligent Authentication and Fraud Prevention Intelliview Report. If you’re considering biometrics solutions, this is significant—the 2020 report puts Nuance at the top of the Leader quadrant ahead of 19 competitors because its customers report better ROIs, higher fraud loss savings, and higher authentication success rates than organizations deploying competing solutions.
Opus Research: 2020 Intelligent Authentication and Fraud Prevention Intelliview analyst report
See why Opus Research ranks Nuance as the Leader in biometric authentication and fraud prevention solutions.
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The real cost of fraud: Victims and tech companies fight back on‑demand webinar
Hear a real‑life account from a fraud victim who lost $1M in less than 1 hour and see how technology companies are fighting back against SIM swap and other types of fraud, and learn how your organization can protect its customers.
Watch nowAcross industries and geographies, Nuance is recognized for its innovative biometric authentication and fraud prevention technology.
The GSMA awards its Global Mobile (GLOMO) Awards to those companies driving innovation in the rapidly evolving mobile industry. Nuance Gatekeeper won GSMA’s 2020 GLOMO Award for Best Mobile Authentication & Security Solution.
"With cybercrime heading into the tens of billions of records stolen and potentially trillions of dollars in damages, we are proud to recognize Nuance Communications as an award‑winning innovator that offers a new approach to defeat these criminals.”
— Pierlugi Paganini, Editor‑in‑chief, Cyber Defense Magazine.
Of customers are dissatisfied with today’s automated customer authentication.
Opus Research
Average Handle Time (AHT) saved with each call when companies switch to voice authentication.
Opus Research
Every dollar of fraud costs organizations nearly 2.5 times more than the actual cost itself.
LexisNexis
The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction‑free environment. To get to that level of customer service, organizations need to be confident that their customer is who they say they are. This is why leading organizations around the world are addressing this problem with our AI‑driven biometric security solutions.
From voice and behavioral to fingerprint and other biometric modalities, Nuance biometric solutions provides multiple ways to provide faster, more secure authentication with less customer effort.
Our suite of security solutions such as Nuance Gatekeeper provide state‑of‑the‑art, multimodal biometrics for authenticating customers before they reach an agent. This authentication can be done using a passphrase or natural language, so your customers don't have to remember a complicated PIN or password.
Authenticate a user while an agent is speaking with your customer. Nuance Gatekeeper compares the voice on the phone to the voiceprint on file and flags the agent in real time—within 10 seconds of conversation.
Imagine enabling your customers to authenticate with a selfie (a picture taken from their phone) or using their voice.
Nuance fraud solution accurately identifies the criminals behind account takeover attempts enabling organizations to go from fraud displacement to fraud prosecution.
A form of behavioral biometrics, ConversationPrint™ is a true industry first and can identify fraudulent activity in real‑time based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech‑to‑text, a core competency of Nuance, is applied to short speech segments to analyze vocabulary, sentence structure, grammar, and more that are unique at an individual level.
Each person is unique in how they interact with their world. Nuance Gatekeeper analyzes biometric behavior patterns including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviors change, such as when a fraudster hijacks a chat session, Nuance Gatekeeper can flag the user as changed and escalate to a fraud specialist.
Get full details about our biometric authentication and fraud prevention APIs for improving customer experiences and mitigating fraud in digital and voice channels.
Learn moreNuance Innovation Quarterly: The Security Edition
Take a deep dive into the world of security in the contact center and beyond. Get real‑life stories from the fraud battlefield and hear tales from the pioneers of AI security.
To provide the highest levels of security and convenience to legitimate customers while combating the near‑constant attacks by hackers, organizations use Nuance’s integrated authentication and fraud prevention solutions to keep customers happy and their accounts safe while saving millions of dollars. Visit our authentication and fraud prevention information portals for more information.
With the security of PIN and password‑based systems under near‑constant attacks by hackers, organizations use our solutions to save millions of dollars while keeping customers happy and their accounts safe. This is why over 300 million consumers make more than five billion successful voice authentications annually using our biometric security solutions.
Spanning voice, behavioral and emerging modalities, we provide clients and their customers with a combination of authentication choices to meet their specific security needs.
Nuance Gatekeeper pushes the boundaries of fraud prevention by applying deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks.
Nuance omni‑channel engagement solution delight customers while simultaneously providing the highest levels of security.
What makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
Leading financial institutions are leveraging voice and facial biometrics to keep customers secure—and fraudsters at bay. Watch this CNN Money report to see how Nuance security solutions deliver effortless authentication.
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