Nuance Security Suite is an integrated multi-modal biometrics solution that helps organizations protect themselves and their customers across voice and digital channels.
The importance of security cannot be understated. Today's businesses rely on working with known customers in a friction-free environment. To get to that level of customer service organizations needs to be confident that their customer is who they say they are. Unfortunately to reach this understanding most companies put walls up for their customers in the forms of PINs, passwords and challenge questions and treat them as guilty until proven innocent. Needless to say, customers are not happy.
Leading organizations around the world are addressing this problem with new technologies including biometric security. With biometric security solutions, a customer can be authenticated using just their voice, face or other biometric modalities and fraudsters can be caught as they impersonate people. This leads to happier customers and millions saved from fraud. This significantly reduced effort drives higher customer satisfaction and loyalty.
CCW Digital Special Report: Contact Center Security, Authentication and Fraud Prevention
Data breaches have lessened the efficacy of PINs and passwords for authenticating customers. At the same time, fraudsters are attacking IVRs and agents through the voice channel. Fight back with insights from Nuance and CCW Digital.
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Virginia Credit Union case study
"Our authentication process was cumbersome, and members didn't like it. We needed a smarter, better way to verify our members' identity." — Kate Hopson, AVP/Manager, Contact Center
Get it nowWhat makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
With the security of PIN and password based systems under near-constant attacks by hackers, Nuance Security Suite saves organizations millions of dollars while keeping customers happy and their accounts safe. This is why over 300 million consumers make more than five billion successful voice authentications annually using Nuance Security Suite.
Spanning voice, behavioral and emerging modalities, Nuance Security Suite provides clients and their customers with a combination of authentication choices to meet their specific security needs.
Nuance Security Suite pushes the boundaries of fraud prevention by applying deep neural networks (DNN) and advanced algorithms to detect synthetic speech, recordings, and brute force attacks.
Because Nuance Security Suite is an integral component of the Nuance omni-channel engagement solution, you can delight customers while simultaneously providing the highest levels of security.
Leading financial institutions are leveraging voice and facial biometrics to keep customers secure—and fraudsters at bay. Watch this CNN Money report to see how Nuance security solutions deliver effortless authentication.
Opus Research
Opus Research
LexisNexis
From voice and behavioral to fingerprint and other biometric modalities, Nuance Security Suite provides multiple ways to provide faster, more secure authentication with less customer effort. These include:
Nuance VocalPassword provides state-of-the-art, multimodal biometrics for authenticating customers before they reach an agent. This authentication is done through a passphrase so your customers don't have to remember a complicated PIN or password.
Nuance FreeSpeech can authenticate a user while an agent is speaking with your customer. FreeSpeech compares the voice on the phone to the voiceprint on file and flags the agent in real time—within 10 seconds of conversation.
Nuance Nina ID adds an unmatched level of security and fraud prevention to conversations on your website, within messaging apps and even via SMS. Empower your customers to be automatically authenticated by saying a simple passphrase or taking a selfie.
Imagine enabling your customers to authenticate with a selfie (a picture taken from their phone). It's easy to do with Nuance Security Suite.
Nuance FraudMiner leverages biometrics security technology and targeted fraud techniques to help your organization detect and prevent fraudster activities.
A form of behavioral biometrics, ConversationPrint is a true industry first and can identify fraudulent activity in real-time based on a choice of words and patterns of speech or writing during an interaction with a human or a virtual assistant. Speech-to-text, a core competency of Nuance, is applied to short speech segments to analyze vocabulary, sentence structure, grammar, and more that are unique at an individual level.
Each person is unique in how they interact with their world. Nuance Security Suite analyzes biometric behavior patterns including how a person types, uses a mouse, holds their smartphone or even how they pause when accomplishing a task. If these behaviors change, such as when a fraudster hijacks a chat session, Nuance Security Suite can flag the user as changed and escalate to a fraud specialist.
