Nuance Awarded Across Multiple Categories for Delivering Unparalleled Customer Service Solutions at the 2016 Stevie® Awards
BURLINGTON, Mass., – March 8, 2016 – Nuance Communications, Inc. today announced that it emerged as a leader in delivering intelligent self-service solutions, winning across seven categories for innovation and excellence at The 2016 Stevie® Awards for Sales & Customer Service. Nuance was selected as a winner from more than 2,100 companies nominated, validating the Company’s transformational nature in creating seamless experiences through multi-channel self-service solutions.
Nuance, alongside its customers, was awarded in seven categories during the March 4th Gala Banquet held in Las Vegas. This recognition acknowledges Nuance’s role in creating more natural, human-like experiences with technology that simplify the way customers get what they need from the companies they do business with. These intelligent self-service solutions include conversational IVR, Nina- the virtual assistant, voice biometrics, and proactive engagement.
Nuance and its customers were honored with the following 2016 Stevie® Awards for Sales & Customer Service:
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
“It’s a wonderful honor to see so many of our customers recognized for the game-changing experiences they are providing to customers through collaborating with Nuance,” said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. “In today’s fast-paced world, the level of customer service a business provides is crucial to its success. Through our expertise in natural language understanding and artificial intelligence, we are proud to enable businesses to deliver compelling self-service experiences that act as real differentiators and create loyalty.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.
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