Conversational IVR - interactive voice response

Make your IVR work harder—and smarter

Nuance Conversational IVR resolves inbound telephone queries through natural, human‑like interactions that encourage self‑service and increase customer satisfaction.

Microsoft + Nuance

Nuance Voice and IVR solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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Turn self‑service into an effortless experience

Nuance Conversational IVR allows customers to speak freely and resolve their issues successfully, just as if they were speaking with a live agent. Intelligent voicebots anticipate customer needs, offer personalized greetings, and change speaking styles based on the context of the conversation—resolving cases first time and freeing your agents to focus on higher value tasks.


Encourage self-service. Delight customers. Free up agents.

Nuance's intuitive interactive voice response system enables you to create personalized, automated voicebots for your brand that resolve customer queries, boost the agent experience, and improve your contact center results.

Your IVR, your way

Flexibly deploy Nuance Conversational IVR on any third‑party cloud, in the Nuance cloud, on‑premises, or in a hybrid environment to deliver conversational self‑service experiences that automate inbound call resolution.

What’s more, you can even integrate its powerful, AI‑based capabilities into your existing IVR, so you can design unique experiences for your brand and improve critical contact center metrics.

Learn more about Cloud IVR


What you get with Nuance Conversational IVR

Harness the power of our proven AI technologies, optimized over two decades of contact center innovation leadership.

Real-world business outcomes


reduction in
misdirected calls


reduction in call abandonment


increase in IVR
Net Promoter Score

Transform your IVR from a liability into a lifeline

Discover how Nuance's Conversational IVR can help you reduce agent calls, improve call routing and increase customer satisfaction.

Related products

Conversational IVRs play a vital role in the digital contact center, and Microsoft and Nuance can help organizations engage customers in their channel of choice while increasing self‑service.

Tony Lorentzen
Senior Vice President, Intelligent Engagement Solutions

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